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Why 0 available connects after month

chan_masih
Ace Contributor
Chan M Member Since: Oct 15, 2018
1 of 12

It is the new month for my upwork account but my account show the 0 available connects. Please check this Image.

 

**Edited for community guidelines**

 

Thanks

sk-andaleeb
Community Guru
Tanzeel Z Member Since: May 26, 2015
2 of 12

It sometimes happens. Most likely it is a technical glitch. Check again in a few hours. It should be back to normal again. You can also check your membership status--free membership--connects detail. 

 

 

sk-andaleeb
Community Guru
Tanzeel Z Member Since: May 26, 2015
3 of 12

You can directly click on the 0 connects button. 

chan_masih
Ace Contributor
Chan M Member Since: Oct 15, 2018
4 of 12

Available Connects 0

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 12

Hi Chan,

 

I checked this for you, and based on your connects history you have used all of your contacts!  

If you go to your Membership & Connects page (Settings > Membership & Connects), you will see your Connects History, and your Current Billing Cycle. Your connects will be credited to your account after the last day of your billing cycle.  If you think you need more connects, you may opt to upgrade your membership plan to a freelancer plus plan.

~ Bojan
Upwork
chan_masih
Ace Contributor
Chan M Member Since: Oct 15, 2018
6 of 12

My Connects history is showing for old month. Please check this image.

 

**Edited for community guidelines**

 

Thanks 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
7 of 12

Hi Chan,

 

This is not how the Billing Cycle works, please check this help article for more information about using connects. 

 

Thank you.

~ Bojan
Upwork

View solution in original post

mavenwit
Active Member
Rohit A Member Since: Jan 11, 2021
8 of 12

l have 0 connects available. l need help.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
9 of 12

Rohit A wrote:

l have 0 connects available. l need help.


Then you may buy some on your Membership and Connects page

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
10 of 12

Hi Rohit,

 

As an exclusive member of the agency, you can only use the agency membership plan and Connects. Please note that also, exclusive agency members can only work on contracts under Agency. For more information please check out this help article.

 

Thank you.

~ Aleksandar
Upwork
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