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Why 0 available connects after month

chan_masih
Ace Contributor

It is the new month for my upwork account but my account show the 0 available connects. Please check this Image.

 

**Edited for community guidelines**

 

Thanks

ACCEPTED SOLUTION

Hi Chan,

 

This is not how the Billing Cycle works, please check this help article for more information about using connects. 

 

Thank you.

~ Bojan
Upwork

View solution in original post

11 REPLIES 11
sk-andaleeb
Community Guru

It sometimes happens. Most likely it is a technical glitch. Check again in a few hours. It should be back to normal again. You can also check your membership status--free membership--connects detail. 

 

 

sk-andaleeb
Community Guru

You can directly click on the 0 connects button. 

Available Connects 0

Hi Chan,

 

I checked this for you, and based on your connects history you have used all of your contacts!  

If you go to your Membership & Connects page (Settings > Membership & Connects), you will see your Connects History, and your Current Billing Cycle. Your connects will be credited to your account after the last day of your billing cycle.  If you think you need more connects, you may opt to upgrade your membership plan to a freelancer plus plan.

~ Bojan
Upwork

My Connects history is showing for old month. Please check this image.

 

**Edited for community guidelines**

 

Thanks 

Hi Chan,

 

This is not how the Billing Cycle works, please check this help article for more information about using connects. 

 

Thank you.

~ Bojan
Upwork

View solution in original post

l have 0 connects available. l need help.


Rohit A wrote:

l have 0 connects available. l need help.


Then you may buy some on your Membership and Connects page

Hi Rohit,

 

As an exclusive member of the agency, you can only use the agency membership plan and Connects. Please note that also, exclusive agency members can only work on contracts under Agency. For more information please check out this help article.

 

Thank you.

~ Aleksandar
Upwork
Hello
Can you please check my account, cause I really read a lot of answers on issues with “0” connects, and nothing helped me.
Thank you

Hi Emad, 

 

Please know that we moved to the paid connects system last May 2019. As such, freelancers on the Freelancer Basic Plan will not receive free Connects anymore. Connects need to be purchased and are sold in the following bundles:

  • 10 for $1.50
  • 20 for $3
  • 40 for $6
  • 60 for $9
  • 80 for $12.

Purchasing connects can vary based on your location, but all Upwork users will be able to purchase connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects. You may read more about it here.


~ Avery
Upwork
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