Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Why 0 available connects after month

Ace Contributor
Chan M Member Since: Oct 15, 2018
1 of 7

It is the new month for my upwork account but my account show the 0 available connects. Please check this Image.

 

**Edited for community guidelines**

 

Thanks

Community Guru
Tanzeel Z Member Since: May 26, 2015
2 of 7

It sometimes happens. Most likely it is a technical glitch. Check again in a few hours. It should be back to normal again. You can also check your membership status--free membership--connects detail. 

 

 

Community Guru
Tanzeel Z Member Since: May 26, 2015
3 of 7

You can directly click on the 0 connects button. 

Ace Contributor
Chan M Member Since: Oct 15, 2018
4 of 7

Available Connects 0

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 7

Hi Chan,

 

I checked this for you, and based on your connects history you have used all of your contacts!  

If you go to your Membership & Connects page (Settings > Membership & Connects), you will see your Connects History, and your Current Billing Cycle. Your connects will be credited to your account after the last day of your billing cycle.  If you think you need more connects, you may opt to upgrade your membership plan to a freelancer plus plan.

~ Bojan
Untitled
Ace Contributor
Chan M Member Since: Oct 15, 2018
6 of 7

My Connects history is showing for old month. Please check this image.

 

**Edited for community guidelines**

 

Thanks 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
7 of 7

Hi Chan,

 

This is not how the Billing Cycle works, please check this help article for more information about using connects. 

 

Thank you.

~ Bojan
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS