Why I can't get buying Connects even though I have money?

[abdelrhmanhany]

Why I can't get buying Connects even though I have money?

so when I select the amount to buy that I need and press on the button ( Buy Connects ) comes out the screen does not make any function so I can't get Connects and do Membership Plus.

I hope understand me so if you need to ensure it can you chack this video?
**Edited for Community Guidelines**

[luiggi_rosado]

Hi Abdelrhman,

I'm sorry to hear you're having trouble buying Connects. Can you please try clearing your browser cache and cookies or using a different browser? Let me know if the problem persists so we can assist you further.