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Why I'm not able to verify my account ? Also not getting the access for the live chat with support

Active Member
Barbara A Member Since: Aug 2, 2019
1 of 4

I'm not able to get discuss with the Upwork live chat or mail from the help section and also I do not see the verify identity option under my profile. So let me know how to reach here ?

 

Thanks

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Barbara,

 

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

 

If you do have any questions or concerns, feel free to share them with us here in the Community. We'll be happy to assist you accordingly or have the correct support team assist you directly via a support ticket!

 

Thank you.

~ Bojan
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Active Member
Barbara A Member Since: Aug 2, 2019
3 of 4

Thanks But why I'm not able to do live chat or connect to help ?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Thanks for your question, Barbara.

 

You can find the “Get Help” button at the bottom of every help article and the search results page. 

~ Bojan
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