Why I see refund - Need help

[#1]

My contract was on hold. Suddenly, I see there is refund issued from my side to a client but I dont know why it was issued.

I need help!

[#2]

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Abdul R wrote:

My contract was on hold. Suddenly, I see there is refund issued from my side to a client but I dont know why it was issued.

I need help!

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Your client did not pay for your hours last week, and your hours did not qualify for protection. It is not a "real" refund, because there never was any money. 

Did you log manual time or didn't have meaningful memos or low activity levels? When a client fails to pay, Upwork only pays you out of their own pocket if your hours were properly tracked with the Upwork app and had meaningful work memos that clearly describe what you were working on and good activity levels.

[#3]

Yes, these are real hours worked and I logged every minutes of work. I tracked with Desktop App.

[#4]

Hi Abdul,

Unfortunately, when the client fails to pay for hours logged by the freelancer, any hours that aren't covered by Upwork Hourly Protection may be reversed. 

Our team will reach out to you directly via email with more information about your specific case.

Thank you!

[#5]

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Abdul R wrote:

 I tracked with Desktop App.

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with good activity levels and meaningful work memos which clearly describe what you were working on?

[#6]

I dont remember exactly about this but I worked for this client and tracked with upwork app.

[#7]

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Abdul R wrote:

I dont remember exactly about this but I worked for this client and tracked with upwork app.

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Well, how about you check your work diary and see? Essentially, when a client fails to pay, you are only covered if all the criteria for protection are fulfilled: Time tracked with the tracker *AND* meaningful work memos *AND* adequate activity levels *AND* only work related screenshots.