Why I suspended?

[#1]

I have already verified my profile and send you all the documents and statements. You accept it. But my account suspended. Why and what I have to do?

[#2]

Hi Lilia,

I checked your account and I can see that you`re communicating with our team on your ticket with number 27211712. Our team will assist you further on your ticket as soon as possible.
If you have any additional questions feel free to post them on your ticket, thank you.