Why am I not able to upgrade my agency account from Basic to plus?

[appsimity_solu20]

Hi there,

I'm not able to upgrade my agency membership from basic to plus, Every time I try to do the same it says please contact customer care because your account has been set to limited.

Please help

Regards
Meenakshi Sharma

[g_vasilevski]

Hi Meenakshi,

I checked your account and I can see that you have opened a ticket. One of our team members will assist you further directly on your ticket as soon as possible. Thank you.

[appsimity_solu20]

Thank You, Waiting to hear from you soon and help me resolve the issue as
soon as possible.

[064663c0]

I am also having the same issue while upgrading to Agency Plus. Could not find an option to open up a ticket

this is the message I'm getting
Financial transactions for your company have been limited.

[PradeepH]

Hi Salis,

I am sorry to hear about the limitation on the financial account of your agency. Please check your registered email address for the notification from our team and follow the steps requested to restore your account.

- Pradeep