I don't know where Samira lives, but for any contractor who lives in the United States, where you can withdraw funds for free, there is absolutely no reason to leave funds in your Upwork account.
Withdraw your earnings as soon as possible.
Upwork can make your funds unavailable at any time, due to a glitch in its system or perceived offense to it's automated algorithms or problems with a client's account. These things happen rarely, but they do happen. Your money is safe In your own bank account. I withdraw all money immediately.
I am new on this website. I worked for a client, he rated me 5 star and it was my first project here.
He made the payment that we agreeded initially on March 18, 2016.
Payment was pending from last 30 days.
And this is the message that I got from them -
"Please know that we are in communication with your client. Once your client issues have been resolved, your account will be eligible for reactivation and withdrawal of funds."
If they had the issues with client's account why did they let him post the project. Now I am not in contact with client.
I am wondering what if he doesn't resolve his so called "issues". Then why did I spent so many efforts on his project if upwork couldn't ensure the payment.
It seems lika a case of cheating to me. They are holding the money paid by the client. They are earning the interest on the money that they are upholding.
Let me know if anyone else also facing such issue.
How can it be resolved?
Help me someone.
I see there is an open ticket about your account suspension with additional information. I followed up with the team and they will be updating your as soon as possible. Please, use the ticket to communicate with the team as we will not be able to share details here in the Community.
Please share with us if your payment issues got resolved, how much time it took to receive the payments and also the details of the problems that you faced with the support people in the process. This is a really alarming situation on upwork's part.
I checked you account and don't see any issues with the payment you released to your freelancer today. Let me know if you need further assistance and please go to the contract in question and leave feedback for your freelancer, who already ended the contract.