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Prince's avatar
Prince O Community Member

Why are my hourly payments stuck in pending for the last two weeks?

I have been working for a client for the last two weeks. I have not received any funds despite the payments moving into pending. I reached out to the chat support but the claim my account is suspended despite being able to login and continue logging hours. I have enabled two-factor verification and my identity verfification was accepted without issue. I have also not received any emails about my account being in violation or anything like that. Please help.

2 REPLIES 2
Mykola's avatar
Mykola A Community Member

Your account look alive. Do you able to buy connects and apply jobs? If yes then not your account issue but client's payment delayed.

Ivygail's avatar
Ivygail J Retired Team Member

Hello Prince,

 

Thank you for reaching out. It seems that our team has reached out to you through a support ticket regarding your pending payment concern. I encourage you to respond to the support ticket so the team can further assist you. You can access your ticket on this page.

 

Additionally, you can learn more about our weekly billing cycle here

 

~Ivy