I'll ask someone from our team to reach out to you directly and assist you with your question/concern. I'll also ask our team to check the Help Center redirect issue I was able to replicate on your account.
I am trying to initiate a support ticket, but there is no way to submit it and I keep getting redirected to the Help Center. I have tried several times; Would a human from support please contact me?
To possibly help on the issue, please try the steps below:
- Kindly use a different browser like Chrome, Firefox, Opera or Internet Explorer to see if it will persist.
- Try to clear cache on your current browser, please see sample;
for Chrome: http://prntscr.com/b8z5ll
for Firefox: http://prntscr.com/b6ju4x
- Try to clear Upwork cookies using this link: https://Upwork.com/clearcookies
You will be directed to “You’ve been logged off” page.
Restart your browser, log in your account and try again.
If the basic troubleshooting does not help at all, kindly provide us the screenshot of the page with the error message and the browsers you have tried to use so we can escalate to our Engineers for further checking.
I am also facing the same problem. Whenever I try to connect upwork support. I have been provided with only these two options.
not able to submit ticket or access live chat.
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