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Why can't I access live chat or submit a ticket any more?

micr0design
Active Member
Muhammad S Member Since: Jan 11, 2016
21 of 31

Cant access live chat nor submit ticket for many days.. i am frustrated now

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
22 of 31

Hi Muhammad,

 

You can let us know here what questions you have and we'll do our best to assist you.

~ Valeria
Upwork
f9c9a8dc
Active Member
Alex M Member Since: Mar 31, 2017
23 of 31

I'm trying to submit a support ticket, but every time the support system loads it redirects me to my 'My Jobs' page? Is there a direct email or contact number I can use?

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
24 of 31

Hi Alex,

 

I'll ask someone from our team to reach out to you directly and assist you with your question/concern. I'll also ask our team to check the Help Center redirect issue I was able to replicate on your account.

Untitled
f9c9a8dc
Active Member
Alex M Member Since: Mar 31, 2017
25 of 31

Thank you. Yes the automatic redirect is a bit of a pain!

lilliannamarie
Active Member
Lillianna Marie B Member Since: Aug 13, 2017
26 of 31

I am trying to initiate a support ticket, but there is no way to submit it and I keep getting redirected to the Help Center. I have tried several times; Would a human from support please contact me?

melaniemaghanoy
Community Guru
Lanie M Member Since: Jun 24, 2015
27 of 31

Hi Lilliana,

 

To possibly help on the issue, please try the steps below:

- Kindly use a different browser like Chrome, Firefox, Opera or Internet Explorer to see if it will persist.

- Try to clear cache on your current browser, please see sample;
for Chrome: http://prntscr.com/b8z5ll
for Firefox: http://prntscr.com/b6ju4x

- Try to clear Upwork cookies using this link: https://Upwork.com/clearcookies

You will be directed to “You’ve been logged off” page.

Restart your browser, log in your account and try again.

If the basic troubleshooting does not help at all, kindly provide us the screenshot of the page with the error message and the browsers you have tried to use so we can escalate to our Engineers for further checking.

 

 

lilliannamarie
Active Member
Lillianna Marie B Member Since: Aug 13, 2017
28 of 31

Thanks for your reply but this does not solve my issue. I am able to fill out a form (attached in the photo) but unable to submit it. 

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
29 of 31

Hi Lillianna,

 

Our team will reach out to you shortly and advise on your question directly.

Untitled
ayyanardci
Active Member
Ayyanar C Member Since: Aug 21, 2017
30 of 31

I am also facing the same problem. Whenever I try to connect upwork support. I have been provided with only these two options.

 

  • Discuss with Upwork Community
  • Read Tips on Upwork Hiring Headquarter

not able to submit ticket or access live chat. 

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