Why did Upwork deduct 20% from my fund this week but in the past few weeks, it was getting only 10%

[09343605]

Can someone help me? Upwork was deducting 10% from my fund in the past few weeks since I reached the $1000 required earnings. But this week, it deducted 20% ($15) from my earnings which is $75. I thought the policy of Upwork is that $500 and below, it will get 20%. But once the freelancer earned $1000 and above, 10% is the Upwork fee. It is confusing.

For a small scale freelancer like me, the 20% deduction this week from my fund is just TOO MUCH. Can someone please explain this one to me? Thank you.

[759e32fa]

Hi Hermilita,

Thank you for reaching out to us. Could you please share the contract ID number so we can check? Looking forward to your response.

[data_divas]

The current fee scale is 20% up to $500 per client and then 10% per client after that.  Looks like the $75 is from a new client?  If so it start at 20% until you reach $500 with that client.

This scale changes in the future.