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anmsaiful
Community Member

Why don't I see the live chat option anymore?

I don't find a way to initiate the Live Chat, or create new tickets. Is this an error, or Upwork no longer provides these services? If anyone does know anything about it, please share with us. Thanks in advance.

 

P.S. I tried the Bot, but it seems it is still learning the alphabet!

ACCEPTED SOLUTION
AleksandarD
Community Manager
Community Manager

Hi A.N.M.,

 

Thanks for reaching out to us. You can find the “Get Help” button at the bottom of every help article and the search results page. You can also get help from our chatbot by clicking the “Chat with Support Bot” button found in the help center.

 

Thank you.

~ Aleksandar
Upwork

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3 REPLIES 3
AleksandarD
Community Manager
Community Manager

Hi A.N.M.,

 

Thanks for reaching out to us. You can find the “Get Help” button at the bottom of every help article and the search results page. You can also get help from our chatbot by clicking the “Chat with Support Bot” button found in the help center.

 

Thank you.

~ Aleksandar
Upwork

I am having difficulties with my payment option and the live chat is disabled. is there anyway to contact support. I need to hire contractors. 

Hi Gianni,

 

Could you please share more details about the problem you`re experiencing? Are you receiving any errors on your end? Thank you.

~ Goran
Upwork
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