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the3dguru
Member

Why have all the responses stopped?

I used to do well on Elance and Upwork. I would write carefully considered proposals to the clients for jobs that were relevant to my skillset and I would get responses quite regularly.

 

But about three weeks ago that stopped. I have applied for several jobs that were a perfect fit for my skills. Where I have examples of great work I did that fits the requirements and show that I can do that work. But I get no responses at all anymore. I'm now quite convinced that the clients never see my proposals, that Upwork is blocking them for some reason.

 

Right now, its pointless for me to use the site, writing proposal is just wasting time. I might give it another week or so and then I have little choice but to drop it. This is my last ditch attempt to salvage something but I really think the site doesn't want me here for some reason.

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@Steven T wrote:

I used to do well on Elance and Upwork. I would write carefully considered proposals to the clients for jobs that were relevant to my skillset and I would get responses quite regularly.

 

But about three weeks ago that stopped. I have applied for several jobs that were a perfect fit for my skills. Where I have examples of great work I did that fits the requirements and show that I can do that work. But I get no responses at all anymore. I'm now quite convinced that the clients never see my proposals, that Upwork is blocking them for some reason.

 

Right now, its pointless for me to use the site, writing proposal is just wasting time. I might give it another week or so and then I have little choice but to drop it. This is my last ditch attempt to salvage something but I really think the site doesn't want me here for some reason.


You had 3 jobs in 2 years and the last one in 2015... 

Generally the work I do takes a lot of time, typically months. Clients don't often bother to leave feedback because they have forgotten all about the site by the time it completes. The last few weren't even interested in using the Upwork system to close the project. As far as I know the jobs are still open as far as Upwork is concerned.

csjarmitage
Member

Your JSS is pretty low and I suspect that's the main issue.  It doesn't look like you've been active on the platform in about a year and that could also be having an impact.  Finally, try something as simple as adding a photo. It might help a bit.

What is JSS? Is there some way I can raise it when clients aren't responding?

versailles
Member


@Steven T wrote:

 would write carefully considered proposals to the clients for jobs that were relevant to my skillset and I would get responses quite regularly.

 

 


I wonder what kind of responses were those since you have only 3 jobs. Three jobs and a 75% JSS, which puts off many clients.

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"Where darkness shines like dazzling light"   โ€”William Ashbless

The 75% comes from Upworks algorithm. I have four jobs and 100% positive feedback on all of them but I'm told that one of them is over two years old so Upwork doesn't count the feedback? So I have 4 jobs and 3 positive feedback according to Upwork.

Sorry, I got that wrong. I have three jobs, the JSS requires a baseline of four jobs. So I'm given a JSS of 75% because the three jobs, all have 100% and the missing fourth job is considered as 0%.


@Steven T wrote:

Sorry, I got that wrong. I have three jobs, the JSS requires a baseline of four jobs. So I'm given a JSS of 75% because the three jobs, all have 100% and the missing fourth job is considered as 0%.


Who told you this? This bears no resemblance to the many explanations of how JSS is determined that we've seen from moderators and Upwork help docs. 

sam-sly
Member

So you were transferred over from Elance? I think you need to update your profile, so it is more in keeping with the Upwork platform. I saw a typo that you also want to fix, but I didn't proofread your profile. 

 

One difference is that you need a profile picture that is a picture of your face or head and shoulders. This is required for new Upwork accounts; you stand out in a bad way not having a profile picture. 

 

I don't understand your video. Usually people attach videos of themselves describing their service. You mention that you do not appear in your video, did you make the video? Your connection to it needs to be clearer. 

 

I doubt that Upwork doesn't want you here. Upwork wants all freelancers who will make money for them. They earn their money from our commissions. But it is up to use to market our services. It is one thing if you do not see projects to apply for, but assuming there are clients who need your skills then you just need to learn better to market yourself. The proposals are important and so is your profile.

Yes, I transferred from Elance, is that significant? The video shows a piece of software I developed, perhaps I should try to make that more clear somehow but its also one of the examples in my portfolio. I'm not comfortable with putting my image on the internet and it has no relevance to what I do. Still, perhaps that is the problem, I don't see what else I can do with my profile. I already have three pages of examples stretching back decades. Could you let me know what the typo is?


@Steven T wrote:

Could you let me know what the typo is?


 Sure, Steven.  The typo I noticed is a capitalization error in your employment history. "Freelance DEveloper | Various"

 

I don't know what is different between now and three weeks ago. But I do know that I couldn't bid for jobs until I had a profile picture uploaded that met the criteria. There are people who set up false profiles using other people's work. Some clients like it if they can do the interview via video chat and see that you match your profile image. I think people are just use to seeing a face, especially since it is required of newer members. 

Thanks for noticing that. I tried to change it a while back but I can't because the form now requires some of the fields be filled but they don't allow any relevant choices. For example, Country allows for only one country but the work was in multiple, same problem with City. Role doesn't allow for 'consultant' or something that accurately describes the work I did.

Also, despite people mentioning aspect of my profile, it hasn't changed in the last three weeks. It used to work fine until that point. The question is, why am I suddenly getting no responses at all?

It's been pointed out already, but the lack of a profile photo is a red flag to clients. It makes your profile look fake or scammy. When I hire on behalf of clients I would never hire someone without a photo. 

Hi Melissa, thanks for your help but my photo didn't dissapear three weeks ago so I really can't see why that should become a problem when it wasn't previously.


@Steven T wrote:

Hi Melissa, thanks for your help but my photo didn't dissapear three weeks ago so I really can't see why that should become a problem when it wasn't previously.


I think we're all a little confused by the fact that you keep saying you stopped getting responses three weeks ago, but your profile clearly shows that you haven't had a job on Upwork in 9 months. 


@Steven T wrote:

Also, despite people mentioning aspect of my profile, it hasn't changed in the last three weeks. It used to work fine until that point. The question is, why am I suddenly getting no responses at all?


 How can it have been "working fine" when you won a grand total of 4 contracts in 2+ years, of which one ended with no money paid (or it would show on your profile????)

 

Are you saying you won contracts from your profile and the jobs were done and paid for outside the platform?


@Steven T wrote:

Also, despite people mentioning aspect of my profile, it hasn't changed in the last three weeks. It used to work fine until that point. The question is, why am I suddenly getting no responses at all?


 Steven, I am FAR more interested in what happened while it  "used to work fine!"

 

Considering that you have a work history of next to nothing in the overall scheme of things - just HOW do you define "working fine?"

 

You mention getting all those contracts that went on for months ... where are they? Why do they not reflect on your profile? How were you paid?

Typically a client asks me to do some small thing through the site and then offers continued work directly over a period of time. Many clients can't pay for it all at once, don't know what the cost will be, or set a very low price and get a realistic budget later.

 

However, in the last year or so I've had more work through other sites and existing clients have been producing continuous work. In Upwork terms I pitch for high value, long terms jobs but they do end eventually so I need to keep talking to clients to find future work.


@Steven T wrote:

Typically a client asks me to do some small thing through the site and then offers continued work directly over a period of time.


 So in other words: You have been working with and getting paid by Upwork clients outside the platform, which means breaking the Terms of Service and defrauding the site out of their cut?

 

Would that be an accurate assessment?

vladag
Community Manager
Community Manager

Hi Steven,

 

Please upload a photo of yourself to your profile in order to bring it in line with our guidelines.

Untitled

I really don't get it why some freelancers come here asking questions about something that is not working right for them and when they do get answers all they say is that their profile used to work in the past. Experience has taught me that when something along the lines of "It used to work fine until that point" show up in a post one should really never dare to suggest changes.

Yep. It's apparent in this forum why most people are a part of the 99%.

Hi Olga, It's quite simple really, it worked fine up until three weeks ago. I can accept that the rules might have changed somehow and that means I have to do something else. But I'm not aware that the rules have changed in some way that blocks proposals. If the rules is now "The client doesn't see your proposal unless you have a photo" then I would appreciate that somebody actually says so then I would know how to solve the problem.

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@Steven T wrote:

Hi Olga, It's quite simple really, it worked fine up until three weeks ago. I can accept that the rules might have changed somehow and that means I have to do something else. But I'm not aware that the rules have changed in some way that blocks proposals. If the rules is now "The client doesn't see your proposal unless you have a photo" then I would appreciate that somebody actually says so then I would know how to solve the problem.


 Maybe, but obviously not on Upwork.

I dunno why I bother with serious replies. Another fraud. @@


@Steven T wrote:

Hi Olga, It's quite simple really, it worked fine up until three weeks ago. I can accept that the rules might have changed somehow and that means I have to do something else.


 The rules have not changed. The rules are that you must not take clients you find on Upwork outside and get paid outside. That is the case on Upwork, it was the case on Elance and it was the case on oDesk.

 

You have now said several times and in several different ways that you took clients off the site, either right from the start or after an initial small contract on the site(s.)

 

 

Hello Petra,

 

I think its enitrely unfair to characterise anything I do as taking clients from Upwork. The client wants a specific piece of work, they hire that through Upwork so I do it through Upwork. Some weeks later the client contacts me and asks me to do something else, I don't have any control over their actions. I happen to think that sites like Upwork or any other sort of agent deserves to be paid for what they do. I have even refused work with people who promised to pay an agent then tried to cheat them.


@Steven T wrote:

Hello Petra,

 

I think its enitrely unfair to characterise anything I do as taking clients from Upwork. The client wants a specific piece of work, they hire that through Upwork so I do it through Upwork. Some weeks later the client contacts me and asks me to do something else, I don't have any control over their actions. I happen to think that sites like Upwork or any other sort of agent deserves to be paid for what they do. I have even refused work with people who promised to pay an agent then tried to cheat them.


You can't say no and that they need to pay you on Upwork? I do it all the time. 

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Where are the moderators today?

vladag
Community Manager
Community Manager

Hi Steven,

 

Accepting to work and get paid directly by clients you've met on Upwork is a serious violation called disintermediation. Our team will reach out to you directly so please respond to their notification and provide all the information they request.

 

I'm closing this thread for further comments.

Untitled

Hello Vladimir,

 

Does not having a photograph block my proposals? I'm curious as to why the responses just stopped so suddenly.

 

You let your profile go stale. That's a mistake. You look like a flake and not serious, and lots of clients have been burned by flakes. You'll have to overcome that. I let my profile on Elance go stale for over a year and it was tough getting it back. If you decide that Upwork will be a backup or something like that, I suggest doing at least 1 project a month or frequently enough where you look active even if it isn't your main focus.

the3dguru
Member

I'm going to stop participating in this discussion now. While I have been polite and friendly, the responses have become sarcastic and derogatory. I have been accused of taking clients from upwork and being a fraud with no basis for either statement. I understand that I am required to add a photo to my profile.

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