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ayyoub-boutebal
Community Member

Why i cant get all my earning

Hello;

Am having that job and i see that my earning is 500 Euro, but in "Get Paid" section i only have 228 euro and i cant get all my earning   like its in pending or something but its been already more than a week that it is like that and i cant even contact the service.

 

Can anyone help me

 

Thanks

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Ayyoub,

 

You can check your Pending tab and Work In Progress tab in order to confirm the status of your payments. 

 

When a client releases a milestone payment, it goes through a 5-day security period, and will show under the Pending tab of your Overview page (Reports > Overview). During the 5-day security period, it gives the system time to process and clear the payments. Please read this article for more information about Fixed-Price Protection.

 

Thank you!

~ Bojan
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