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djole92
Community Member

Why is my account suspended and how to regain it?

I created this account a long time ago and I didn't use it at all.

Now, it shows me the message that my account is suspended.

When I try to close the account, it says that the account can't even be closed because it is suspended.

What is the problem and how can I regain my account?

5 REPLIES 5
BojanS
Community Manager
Community Manager

Hi Djordje,

 

Could you please confirm if you'd like us to close your account from our end or would you like to receive assistance regarding your account status? 

 

Thank you.

~ Bojan
Upwork
djole92
Community Member

I would like to close it
BojanS
Community Manager
Community Manager

Thank you for the confirmation, Djordje. Your account is closed now.

~ Bojan
Upwork
riley-sommer
Community Member

I'm having a similar problem but it says my account is inactive and to contact support...but I couldn't find anywhere to contact support at so I created a new account with an email address I don't use anymore so that I could contact support. I'm frustrated...I can't send messages either. Can someone please help me? 

Hi Sommer, 

 

Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Upwork
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