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Why is my account suspended and how to regain it?

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Active Member
Djordje M Member Since: Jul 24, 2019
1 of 6

I created this account a long time ago and I didn't use it at all.

Now, it shows me the message that my account is suspended.

When I try to close the account, it says that the account can't even be closed because it is suspended.

What is the problem and how can I regain my account?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 6

Hi Djordje,

 

Could you please confirm if you'd like us to close your account from our end or would you like to receive assistance regarding your account status? 

 

Thank you.


~ Bojan
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Active Member
Djordje M Member Since: Jul 24, 2019
3 of 6
I would like to close it
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 6

Thank you for the confirmation, Djordje. Your account is closed now.


~ Bojan
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Active Member
Sommer R Member Since: Jul 24, 2019
5 of 6

I'm having a similar problem but it says my account is inactive and to contact support...but I couldn't find anywhere to contact support at so I created a new account with an email address I don't use anymore so that I could contact support. I'm frustrated...I can't send messages either. Can someone please help me? 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Sommer, 

 

Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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