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Why is my job completion score 75% when all of my jobs are rated 5 stars? Can anyone explain this?

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Active Member
Tomas D Member Since: Apr 29, 2019
1 of 2

All of my project have been rated 5* and I have only recieved positive comments. I don't understand if the score is wrong or what it's based on. Can anyone help explain this?

 

Thanks

Community Guru
Michael S Member Since: Aug 29, 2017
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2 of 2

Upwork doesn't just take comments and star ratings into account when calculating your JSS. The clients can leave private feedback, which also plays a role.

 

And with it being private, there's no way to know who said what or what job has less than stellar feedback.

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