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Why is there captcha when submitting a support request?

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Community Guru
Aleksandr S Member Since: Jun 22, 2015
1 of 4

For logged in users that makes absolutely no sense. I hate that google captcha asking to choose bicycles or other street stuff: I was never able to pass it on the first try. And it asks something else again and again. Seems rather useless to abuse the ticket submitting service when you can be clearly identified.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Aleksandr,

 

I will send you a PM with more details about this, thank you.


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Community Guru
Ela K Member Since: Feb 9, 2015
3 of 4

Why would this be something that cannot be answered in the forum but requires a PM?

I would actually like to know the answer to this as well. Like Aleksandr, I find the process unnecessary and annoying (when I am already logged in).

Thanks.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Hi Ela,

 

Unfortunately I can't confirm at the moment as our team needs more details (which I have asked for via PM) so that it can be investigated further. If you have experienced the same problem let me know and I`ll send you a PM as well, thank you.


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