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Why its taking too much loading while opening a client account by a freelancer in upwork?

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Active Member
Yash N Member Since: Dec 25, 2018
1 of 9

Have a look at the image.  I am a freelancer and new to upwork, I want to open client account with the same email as that is of freelancer but after going to settings>my team->create client account I write my name and then it's loading and loading, it does not process further. So, someone please help me to sort out these.

 

 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 9

Hi Yash, 

I wanted to check if this happens after you refresh the page, clear your cookies, or try using a different browser? 


-Avery
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Active Member
Yash N Member Since: Dec 25, 2018
3 of 9

Hi Avery,

I tried it now - cleared cookies and also tried to do it in Edge and firefox.

But the same problem.

 

-Yash.

 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 9

Hi Yash, 

I'll share your account information and issue with the Customer Support Team so that they can look into this for you. 


-Avery
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Yash N Member Since: Dec 25, 2018
5 of 9

Thank You Avery, I hope, will have a solution ASAP.

 

-Yash.

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Active Member
Waheed H Member Since: Jul 10, 2017
6 of 9

Hi, Has your Issue been resolved? I'm facing the same issue when I try to create a client account the page keeps loading. Upwork support has no answer or solution it has been a month already.  Do you have any suggestion? 

 

Thanks.

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Active Member
Yash N Member Since: Dec 25, 2018
7 of 9

Hi Waheed, 

 

The problem isn't still solved, the upwork support team is still checking the problem and they are asking for some time to resolve the issue. 

 

- Yash.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
8 of 9

Hi Waheed,

 

I shared your account information to our Customer Support Team so that they can look into this for you. Thank you for your patience.


-Joanne
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Active Member
Yash N Member Since: Dec 25, 2018
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9 of 9

Check the image for the solution.

sol.png

View solution in original post

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