Why my account is suspended

[aditya983921]

My account has been suspended since few days and I don't know why. This is a 6 yrs old account and I've just recharged some credits and started reusing my account now. Please help

[JoanneP]

Hi Aditya,

I checked your account and it looks like the team has already reached out to you regarding your account status. I'll follow up with the team handling your case and they will update your ticket directly to assist you further. Thank you!

[limpo]

Hi Joanne, 

I hope you are doing well. 

Just checking in to see if you can follow up with the team handling my case with the ticket number 27115597? I ask because it is been more than 72 hours already and I have not heard a response yet regarding the review and investigation of the issue. 

Thank you so much for your help!

Kindly,

Marson

[JoanneP]

Hi Marson,

I followed up with the team that's handling your case so they can check and update your ticket accordingly. Thank you for your continued patience while our team is reviewing your case.