Why my contract is on hold

[sakib_rajon]

I was working on an hourly contract. At the end of the week, I received a mail ''Your contract is on hold.'' I don't know why this happened. Can anyone tell me when I can start working again?

[prestonhunter]

re: “I don't know why this happened.”

Probably because there was a problem with the client’s payment method. Such as: the expiration date being out of date.

It is not your fault.

It is not your problem.

There is nothing you can do about it.

The client already knows about this.

You simply stop working on this contract until you are informed that the contract is no longer on hold.

re: “Can anyone tell me when I can start working again?”

Start working when the hold is lifted.

That may be in an hour.

Or a day.

Or a week.
Or never.

[AveryO]

Hi Sakib, 

This article will help you understand paused contracts in detail. Please refrain from working on the contract until the contract is no longer paused. 

[petra_r]

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Sakib Hossen R wrote:

'I don't know why this happened. 

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Your client failed to pay last Monday....

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Sakib Hossen R wrote:

Can anyone tell me when I can start working again?

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When your client pays Upwork for the billed hours

[sakib_rajon]

Can you please tell me what was the reason for the failure to pay?

[petra_r · Accepted solution]

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Sakib Hossen R wrote:

Can you please tell me what was the reason for the failure to pay?

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Most likely the client's payment method repeatedly declined Upwork's attempts to charge for the previous week's hours.

It's between your client and Upwork, nothing you can do and Upwork won't discuss your client's account with you.

[sakib_rajon]

Will I receive my previous week's bill?