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b22c6749
Member

Why my job score decreased from 100% to 91% and I have only 5stars review?

I always had 100% job score, now it changed to 91% but all my reviews are 5star!!! Why? Can someone help me and double check?

Thanks

ACCEPTED SOLUTION
barada00
Member

Hello Niccolo,

 

As Petra wrote the most probable culprit is your latest closed contract. He hired 2 people for the same job and the contract of the other person is still open while yours is closed without any written feedback. In my experience if the client works with more than one person with the same contract generally only one of those freelancers get a high rating.

 

Because you have very small number of completed jobs the private feedback of that client hit you hard. Just complete a couple of small jobs with good rating and it will come back up. 91 is not bad and you can remove its affect on your JSS with your Top Rated status. Just open a ticket if you don't know how.

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7 REPLIES 7
petra_r
Member

You only have 9 completed jobs, so any one outcome can hit you hard. My guess is either the last contract you ended had less than great private feedback (lots of clients give 5 stars to avoid "situations" and only "speak their mind" so to speak in private feedback, or your August contract has been idle for a long time. When were you last paid on that?

Hello Petra,


Thanks for the feedback, yes the job from August was left open for a very long time. However, he gave me a good score. The recent job was close last week which was the day I get paid.

So is strange to have all 5 stars and a 91% job score 😞 this is bad for my reputation.

 

If I ask the client to change something will the job score update?

Thanks


@Niccolo G wrote:

 

If I ask the client to change something will the job score update?

Thanks


 No. It's pretty unprofessional to ask a client to change feedback, anyway, but in this case it wouldn't help you at all. Clients can only change public feedback, and your public feedback is already 5 stars. Private feedback cannot be changed.

barada00
Member

Hello Niccolo,

 

As Petra wrote the most probable culprit is your latest closed contract. He hired 2 people for the same job and the contract of the other person is still open while yours is closed without any written feedback. In my experience if the client works with more than one person with the same contract generally only one of those freelancers get a high rating.

 

Because you have very small number of completed jobs the private feedback of that client hit you hard. Just complete a couple of small jobs with good rating and it will come back up. 91 is not bad and you can remove its affect on your JSS with your Top Rated status. Just open a ticket if you don't know how.

Thank you all, Baris, what do you mean here ". ..and you can remove its affect on your JSS with your Top Rated status. Just open a ticket if you don't know how."

 

Thank you

Whenevert I post a link my post is deleted. : (

 

Niccolo please search "Top Rated Perk: Feedback Removal" from help center. 

 

(support.upwork.com/hc/en-us/articles/219801228-Top-Rated-Perk-Feedback-Removal)

cylver1z
Member

Hello Niccolo,

 

I'm sorry to hear that. Here is a link to help you understand the things that may affect your JSS.


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