Mar 30, 2022 05:50:28 AM Edited Mar 30, 2022 05:51:34 AM by Jean Marc Kenly M
I would like to know in which case a refund can be made automatically on an account? This morning I noticed that a refund was made yesterday, yet I have nothing confirmed or done something like this
Mar 30, 2022 06:38:11 AM by Martina P
There are no automated refunds, the only possibilities are a remaining escrow amount or the client never paid upwork.
Mar 30, 2022 06:48:36 AM by Jean Marc Kenly M
What am I supposed to do in that case? I received a notification that says "You sent a refund of $5.00 to [Client Name].
Mar 30, 2022 06:53:40 AM by Preston H
Jean Marc Kenly:
I am sorry to hear about the $5 refund.
I know that you were not expecting that to happen.
You may need to just accept that you will never get that money, and move on.
But a couple of things:
- Don't work for that client again. Because you can't rely on that client paying you as expected.
- Try really hard to figure out what happened. Don't try to contact Upwork Customer Support. Instead, ask questions here in the Forum.
Tell us more about the situation. Was this a fixed-price contract? Was this a second milestone? Was this a bonus? What kind of work was it?
Mar 30, 2022 07:01:51 AM by Jean Marc Kenly M
I already had in mind that this money I could not find. I just want to know what happened and how to avoid it in the future.
- It was a fixed-price contract