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altarek
Community Member

Why there's refund in my transaction history?

Why there's refund in my transaction history? I didn't get any notifications for any refund requests. But as soon as I ended a contract due to project completion, I got notification "You sent a refund". I mean, how come I send a refund without knowing or approving me?

 

**Edited for community guidelines**

3 REPLIES 3
BojanS
Community Manager
Community Manager

Hi Abdullah,

 

Unfortunately, when the client fails to pay for hours logged by the freelancer, any hours that aren't covered by Upwork Hourly Protection may be reversed. 

 

Our team will reach out to you directly via email with more information about this specific case.

 

Thank you!

~ Bojan
Upwork
altarek
Community Member

My work hours are always upwork hourly protected. So why did the refund
happen then?

Hi Abdullah,

 

 

Please refer to the information that Bojan shared. I'd like to confirm that one of our agents will reach out and provide you more information about this case. Thank you. 

~ Joanne
Upwork
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