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Why there's refund in my transaction history?

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Active Member
Abdullah Al T Member Since: May 19, 2020
1 of 4

Why there's refund in my transaction history? I didn't get any notifications for any refund requests. But as soon as I ended a contract due to project completion, I got notification "You sent a refund". I mean, how come I send a refund without knowing or approving me?

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Abdullah,

 

Unfortunately, when the client fails to pay for hours logged by the freelancer, any hours that aren't covered by Upwork Hourly Protection may be reversed. 

 

Our team will reach out to you directly via email with more information about this specific case.

 

Thank you!


~ Bojan
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Active Member
Abdullah Al T Member Since: May 19, 2020
3 of 4
My work hours are always upwork hourly protected. So why did the refund
happen then?
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 4

Hi Abdullah,

 

 

Please refer to the information that Bojan shared. I'd like to confirm that one of our agents will reach out and provide you more information about this case. Thank you. 


-Joanne
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