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Why would enabling feedback or leaving feedback EVER expire?

tillymonster
Ace Contributor
Tilly P Member Since: Sep 3, 2015
1 of 17

I was told by support that there is a policy that states after a certain time frame you are unable to leave feedback and apparently can't ask the client to change feedback either. Why would a policy like this exist? I would really love a  logical explanation. IMHO, I should be able to leave feedback on a contract up to 6 months old (that’s not a long time if you work with "long-term" clients like Upwork pushes). I should be able to ask a client to change feedback on a contract too at ANY time.

Is this policy relatively new? I remember being able to do the above things more then a few months after the contract closed and now apparently I can’t. Why?

michael_skaggs
Community Guru
Michael S Member Since: Aug 29, 2017
2 of 17

Feedback is only left on contracts that have been completed or otherwise closed. And once it's closed you're leaving feedback on that particular contract, not your entire relationship with the client. It takes all of 5-10 minutes tops to rate that contract in a category and leave some relevant commentary, so there should be no reason to change it later.

 

If you have a great contract with a client, but a bad experience another time, your feedback on one shouldn't cloud the other, because it doesn't change what transpired either way. It's always about the specific contract you worked on and nothing more.

d8fb78ad
Active Member
Stephanie C Member Since: Dec 13, 2019
3 of 17

So, if I left some feedback/review on some work that was done, I can’t delete the comment?

jr-translation
Community Guru
Jennifer R Member Since: Sep 15, 2017
4 of 17

Stephanie C wrote:

So, if I left some feedback/review on some work that was done, I can’t delete the comment?


If you left a poor feedback and want to change it to a better one, you can ask the freelancer to enable you by chosing the contract in question. The freelancer might agree to that.

If you want to change a positiv feedback to a negativ feedback, you might have a hard time convincing the freelancer to let you change the feedback. 

A freelancer can remove the feedback by refunding the money paid but the private feedback will stay.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 17

Stephanie C wrote:

So, if I left some feedback/review on some work that was done, I can’t delete the comment?


Why would you want to do that?

 

You can't just delete it, no yourself, no. You can ask the freelancer to allow you to change it, ot contact support to have a comment you left removed altogether.

tlbp
Community Guru
Tonya P Member Since: Nov 26, 2015
6 of 17

Tilly P wrote:

I was told by support that there is a policy that states after a certain time frame you are unable to leave feedback and apparently can't ask the client to change feedback either. Why would a policy like this exist? I would really love a  logical explanation. IMHO, I should be able to leave feedback on a contract up to 6 months old (that’s not a long time if you work with "long-term" clients like Upwork pushes). I should be able to ask a client to change feedback on a contract too at ANY time.

Is this policy relatively new? I remember being able to do the above things more then a few months after the contract closed and now apparently I can’t. Why?


Why would the feedback time frames for which you are advocating be a better option? If reviews are intended to inform others about the freelancer's or the client's performance, wouldn't it be beneficial for that feedback to be entered as soon as possible and begin serving that purpose? Is someone really going to remember more about their experience 6 months after the contract closes than they do at the time it closes? 

browersr
Community Guru
Scott B Member Since: Nov 20, 2015
7 of 17

Tilly P wrote:

.... I should be able to ask a client to change feedback on a contract too at ANY time


No you should not. This opens the door to manipulation. For example, "hey client, if you don't change your review to be more positive I am going to stall on this thing you really need. I am going to accidentally delete this thing you wanted. I am going to..." Whether stated that bluntly or not, the reality is that it opens the door to bad behavior or the threat of bad behavior and thus weakens the reliability of the review. Now of course you personally may never consider doing this but I guarantee you others on this site have done this very thing and more would if the review policy was made more liberal. 

tillymonster
Ace Contributor
Tilly P Member Since: Sep 3, 2015
8 of 17

Here's a scenario: You get really sick when the client closes contract out. A month goes by and you see client left feedback for you but you  didn't leave  any due to illness. That is just one of the MANY scenarios where feedback timeframes being extended would make sense. Leaving feedback immeditely sounds great but real life isn't like that.

 

Another scenario: Say you have a "long term contract" that you worked on for YEARS. When  you leave feedback, it's based on those YEARS not just how you felt when you closed it out.

michael_skaggs
Community Guru
Michael S Member Since: Aug 29, 2017
9 of 17

Tilly P wrote:

Another scenario: Say you have a "long term contract" that you worked on for YEARS. When  you leave feedback, it's based on those YEARS not just how you felt when you closed it out.


So you leave feedback based on your overall experience during the contract as a whole. There's no running clock until the contract is actually closed, because there would be no point in leaving feedback on something that's not finished. Regardless of the length of the contract, you simply leave feedback based on that particular contract as a whole. It needn't be any more complicated than that.

 

As for getting sick and a client closing the contract, if you're so ill that you're unable to work for an extended period, you have more pressing concerns than feedback on one single contract. And a one-off ocurrence is no grounds for changing an entire policy.

 

And finally, as others have said, allowing for feedback well after a contract is closed, or arbitrary changes to existing feedback does nothing but open the door for abuse. I said it earlier, and I'll say it again: Feedback is meant to reflect your experience for a single contract, not your entire client relationship. And if it's a contract lasting months, or even years, you will still have the opportunity to leave your feedback when it closes. If you choose to only leave feedback based on how you feel at the end, rather than as the contract as a whole, that's not Upwork's problem.

tillymonster
Ace Contributor
Tilly P Member Since: Sep 3, 2015
10 of 17

I disagree Scott. I think at any time a freelancer should be able to ask a client to change feedback. I for one have had  an upset client close a contract and leave feedback  based on how they were feeling THAT DAY and not leave anything about how positive most of the experience was. I had NO IDEA the client even had an issue until they closed out a contract and only left that information in the feedback! That is where the most manipulation lies IMHO.


I've even proposed new contracts to these particular clients I mention above who ask me  if they can change their feedback later. It was something that could be done and now can't. 

Can anyone offer a real explaination as to *why* this was changed? It's hard enough keeping a good JSS  and now I have to worry about keeping on top of feedback time frames. I like to reflect on the work I did before leaving feedback and hate being forced to do it right away. It's not accurate that way. I was around when it was oDesk and clients AND freelancers were using the 5 star system. Let me tell you,  that was MUCH better then JSS and much more equal but this is OT.

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