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Why would enabling feedback or leaving feedback EVER expire?

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
11 of 17

Hi Tilly,

 

Upwork feedback system is double-blind, which means that after one party closes the contract and leaves feedback, it will become public either once the other party leaves theirs or 14 days after the contract was closed.

Two things to note:

- There is an option that allows one party to enable the other party to change their feedback.

- Private feedback and its effect on JSS can't be changed.

 

Check out this post for more information about feedback.

 

~ Valeria
Upwork
browersr
Community Guru
Scott B Member Since: Nov 20, 2015
12 of 17

You are giving scenarios that might be germane to your specific circumstance but I'd suggest are not the norm. Can someone get ill for the entire period of the review process? Of course. Does that actually happen for the vast majority of contracts? No. You are not going to find a system that work perfectly for ever single possible scenario so you need to work with one that fits the majority. If the client leaves poor initial feedback what is going to happen in order for them to change it later? Sure it's possible that they will sleep on it and come back more reasoned but I'd guess the majority of times they may come back it will be because of undue influence. Again the system should be designed to work for what generally happens and not for the much more rare unfortunate circumstance.  You also do have the ability to respond their response if you really want. No that won't help the JSS which is really what this thread is about. 

bmhumphreys
Ace Contributor
Brandon H Member Since: Feb 17, 2019
13 of 17

Valeria K wrote:

Hi Tilly,

 

Upwork feedback system is double-blind, which means that after one party closes the contract and leaves feedback, it will become public either once the other party leaves theirs or 14 days after the contract was closed.

Two things to note:

- There is an option that allows one party to enable the other party to change their feedback.

- Private feedback and its effect on JSS can't be changed.

 

Check out this post for more information about feedback.

 


This is probably the crux of your problem, Tilly.  I was just able to ask a client from a while back to give feedback.  I'd completed the job this summer, but neither of us ever closed the contract, until I noticed my JSS plummet (around the time this and some other old contracts were hitting their thresholds for the algorithmic calculations).  I ended the contract myself, contacted the client, and was allowed to enable feedback for him.  Now, this may be because he entered his feedback within 14 days of me closing the contract, but I didn't have any problems allowing him to change his feedback.

Still, I wish I'd just made sure the contract was closed as soon as the job was done and that I'd asked him for feedback right away.  That really is the best practice, and you can bet I'll be following it from now on.  I don't know if this helps with your specific situation, other than to say that you may still be able to get them to change your public feedback, but Valeria said, you can't have them change the private feedback.  And for clarification, speaking as someone who has just gone through the feedback process as a client, the private feedback only consists of how likely (1-10) they are to recommend you, and they are given a list from which to choose the FLs biggest strengths.  It's not as bad as it sounds.  When I first heard that term "private feedback, I envisioned people leaving nasty Yelp-style reviews to UW monitors in some dark tower somewhere.  Not the case.  Just a simple 1-10 for recommendation likelihood.

yitwail
Community Guru
John K Member Since: Feb 17, 2015
14 of 17

Tilly, whether or not you disagree with having at most 14 days after a contract closes to leave feedback, there has to be some window beyond which feedback cannot be given, because due to Upwork's double blind system, client feedback will not be visible until the freelancer leaves feedback, or 14 days have elapsed. And a lengthy period like 6 months would provide a way for freelancers to postpone client feedback they know will be negative, and that can do a disservice to other clients if a freelancer misbehaves but postpones feedback so he can victimize other clients with impunity over the next 6 months.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
15 of 17

John K wrote:

Tilly, whether or not you disagree with having at most 14 days after a contract closes to leave feedback, there has to be some window beyond which feedback cannot be given, because due to Upwork's double blind system, client feedback will not be visible until the freelancer leaves feedback, or 14 days have elapsed. And a lengthy period like 6 months would provide a way for freelancers to postpone client feedback they know will be negative, and that can do a disservice to other clients if a freelancer misbehaves but postpones feedback so he can victimize other clients with impunity over the next 6 months.


I think her main point is that it is no longer possible to enable a feedback *change* after some time has passed. That used to be possible, but isn't any longer.

 

Personally, I can not see myself ask a client to change feedback unless there was something like a mistake where a client left feedback for the wrong freelancer.

I'd think it tacky.

tlbp
Community Guru
Tonya P Member Since: Nov 26, 2015
16 of 17

I've noticed that almost every time someone has some great suggestion about changing feedback for the good of everyone, it is in reality carefully tailored to repair their own reputation. "I got back feedback on a Tuesday, I think clients are in a bad mood on Tuesday. All feedback given on Tuesdays should be removed." 🙄

melaniekhenson
Community Guru
Melanie H Member Since: Nov 2, 2017
17 of 17
I think this would just encourage client-stalking 😄 and we all know what happened last time client-stalking and constant begging became a huge problem...private feedback, LOL.

Let's be careful what we wish for! 😉
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