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Re: Will Client's cancellation affect JSS?

writercesar
Active Member
Sheikh Nayeem A Member Since: Jan 5, 2019
1 of 9

Hi, I am fairly new to the platform and have confusion about some stuff. And, one of the things is a cancellation. One of my clients started an hourly contract and decided to go with a fixed price contract after that. So, he canceled the hourly contract and sent me a fixed price contract. Will this cancellation lower my Job Success Score? If so, how can I prevent that? I mean, it was just a change of mind and no one's fault. Thank You

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
2 of 9

Sheikh Nayeem A wrote:

Will this cancellation lower my Job Success Score? If so, how can I prevent that? I mean, it was just a change of mind and no one's fault. Thank You


Did you log any time on that contract at all? Did you get paid anything under the hourly contract? Logged at least 10 minutes of time at least? If yes, it is not an issue at all anyway. If not, get the client to pay you a Dollar or two (the client can then deduct it from the new contract if they want) - then it won't hurt your JSS.

 

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writercesar
Active Member
Sheikh Nayeem A Member Since: Jan 5, 2019
3 of 9

He canceled it right after I accepted the contract and sent me a fixed-priced contract.
How can I ask him to add a time log or pay me something, as it is already canceled and I didn't even prompt to accept the cancellation, there was no request on my side!! 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 9

Sheikh Nayeem A wrote:

He canceled it right after I accepted the contract and sent me a fixed-priced contract.
How can I ask him to add a time log or pay me something, as it is already canceled 


The client can pay you a bonus right from the closed hourly contract.

writercesar
Active Member
Sheikh Nayeem A Member Since: Jan 5, 2019
5 of 9

Okay, thank you. I will request him to do so... 

raorehan733
Ace Contributor
Rehan R Member Since: Nov 29, 2020
6 of 9

Hi There,

Can you please help? A client canceled an hourly project with 0 payment & gave negative private feedback. after 6-hour the client makes a new same hourly project offer & sent me, if complete this successfully, will the previous canceled project effect my JSS?

please let me know it was my first project on Upwork. Thanks in advance

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 9

Rehan R wrote:

Can you please help? A client canceled an hourly project with 0 payment & gave negative private feedback. after 6-hour the client makes a new same hourly project offer & sent me, if complete this successfully, will the previous canceled project effect my JSS?


The first contract will affect your JSS regardless of what happens with the second one

pixel-tech
Active Member
Ali K Member Since: May 27, 2015
8 of 9

if client did not pay any $ than how calculate jss ?

feed_my_eyes
Community Guru
Christine A Member Since: May 4, 2016
9 of 9

Rehan R wrote:

Hi There,

Can you please help? A client canceled an hourly project with 0 payment & gave negative private feedback. after 6-hour the client makes a new same hourly project offer & sent me, if complete this successfully, will the previous canceled project effect my JSS?

please let me know it was my first project on Upwork. Thanks in advance


How do you know that the private feedback was negative? If the client told you that they gave you negative private feedback, why would you accept a new project from them?

 

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