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eede11e7
Community Member

Will I still get paid when Upwork Suspended Client's Contract?

(Refer to attached screenshot) This was indicated on my work submitted "Your client has 14 days from the date you submit work to pay or request changes. If they take no action by Jan 25, the funds held in escrow for this milestone will be automatically released to you."

Now the day Jan 25 has come, it says Upwork paused the contract and the the contract is tagged as "Suspended"

How do I get my payment? Will I ever get my payment?

11 REPLIES 11
c953821f
Community Member

Hi John,

I made a similar entry an hour ago. But I am experienced as it has happened to me for the 2nd time. The process proceeds as follows if the payment is approved customer.

  • Week 1 โ€” You log time using the Upwork desktop app (Time Tracker)
  • Week 2 โ€” Your time is invoiced to your client on Monday, and they have until Friday to review your work
  • Week 3 โ€” Earnings become available on the following Wednesday




wlyonsatl
Community Member

If this is a fixed price project you are unlikely to ever be paid. The client was likey suspended because their payment method was found by Upwork to be "faulty."

 

If this was an hourly project and you correctly used TimeTracker, the amount of billable time prior to suspension is covered by Upwork's excellent hourly payment protection.

 

Good luck!

Hi Will my contract is suspended today because upwork will investigate my client. my contract is houry rate and I have a contract stated my hourly rate and I have also a time tracker. Would I possibilty to get paid and how long it will be? Thank you.

 

 

Christie G.,

 

If you time tracked by TimeTracker before Upwork suspended the contract today and you complied with all of hourly payment protections provisions...

 

https://support.upwork.com/hc/en-us/articles/211068288-Hourly-Payment-Protection

 

...then that portion of your tracked time should be covered by Upwork (paid out of Upwork's pocket regardless whether the client pays Upwork for your work).

 

 

67fef16e
Community Member

Please, I'm working on an hourly contract using a TIME TRACKER some days back now, I just received a message from Upwork that the contract is suspended, please will I still get my payment for my  already logged hour  ? Because, I've tried to message the client to resolve the issue but no response from her. Thanks

 

yofazza
Community Member

What's the job about? 

67fef16e
Community Member

GIS Specialist

Hello Freelancers, I'm looking for a GIS Specialist for my urgent project. I have 30K Street address and need accurate Longitude for all addresses. If you have experience in similar work please apply.

yofazza
Community Member

Anything uncommon during the interview/job?

 

I'm asking because if it's a scam, you will not get the protection.

 

If it's not a scam, you might get the protection (Upwork paying you out from their own pocket) if you followed all of the requirements for protection.

 

If the client is legitimate and simply having temporary problem with the card, they will get back to you and you can continue the work and get paid.

67fef16e
Community Member

There is nothing uncommon. 

 

67fef16e
Community Member

Hello sir, please could you help me to contact this my client about the suspension of the contract, because I've not seen her online since the suspension. And I have worked several hours for her. Please, I will really appreciate if I can hear from her through the management ( Upwork Teams ). Thanks 

Please contact upwork customer service. I am a freelancer too.

Hoping you will get paid for your work.

Thank you.
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