Mar 26, 2020 06:38:06 PM by Justin P
Hi -
When I went to withdraw my available funds via Instant Pay, I received a message that said the site was having a technical error, however, when I check my transaction history, my available balance is $0 and the transaction was marked as successful. No money in my bank.
Solved! Go to Solution.
Mar 27, 2020 09:03:26 AM by Justin P
Thanks for the quick response. The problem has been solved. For any freelancer reviewing this in the future: Apparently when I clicked withdrawal funds via Instant Transfer, the site was experiencing an error/downtime, and my payment wasn't successfully transferred even though my available funds were refreshed to zero dollars. Support put in a request to reverse my withdrawal, and the payment came back to my Upwork account, which I then withdrew again, this time, successfully. I expected this to be a long process but it was very quick - thanks Upwork team!
Mar 26, 2020 10:25:54 PM by Avery O
Hi Justin,
I'll go ahead and look into this and I'll get back to you once I have more information.
Mar 27, 2020 09:03:26 AM by Justin P
Thanks for the quick response. The problem has been solved. For any freelancer reviewing this in the future: Apparently when I clicked withdrawal funds via Instant Transfer, the site was experiencing an error/downtime, and my payment wasn't successfully transferred even though my available funds were refreshed to zero dollars. Support put in a request to reverse my withdrawal, and the payment came back to my Upwork account, which I then withdrew again, this time, successfully. I expected this to be a long process but it was very quick - thanks Upwork team!
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