Withdraw not processing

[Petra R]

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Abdul Rehman S wrote:

Why your team not giving my money back?

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Because they do not have it.

[Abdul Rehman S]

Then who have my money?

[Abdul Rehman S]

Till now i have not get payment in my account. I have reach all customer support guy and payment/fiannce team. No one able to process my transsaction.

[Melia G]

Hi Abdul,

The same here. You should visit this where a lot of people are complaining the same thing.

https://community.upwork.com/t5/Freelancers/The-payment-haven-t-been-transferred-to-my-account/m-p/6...

[Abdul Rehman S]

I ask payment team many time that what source or bank they use for transfer of funds to my account in pakistan. They never providing me this information. I have requested many time that please give me the payment receipt they not providing .How can i trace my payment? Why is the delay in the payment? The freelancer is blind. Can i email to Elizabeth Tse-Senior Vice President, Operations ?

[Valeria K]

Hi Abdul Rehman,

I checked with the team about your concern and they confirmed that they have already initiated a trace for you. Currently they are waiting for a response from your bank and will provide you with an update as soon as they hear back from them. We understand that this is very frustrating to experience such a delay, but please rest assured that Upwork team is doing everything we can to trace your payment as soon as possible.

[Abdul Rehman S]

But my bank said that they have not received any email from any bank regarding your payment. Can you please give me any evidance ? Why your finance team not providing me the swift message. Why they not providing full disbursement receipt which show the partner bank name and tracking number?

[Abdul Rehman S]

Upwork charge lot of fee from the freelancer. But your team not able to process my transaction even 16 days left. 

Why you are not able to trace my payment? I have requested lot of time please please give me any evidance of payment has processs to my bank account. Give me swift message or payment disbursement receipt from where my bank can track the payment. But payment/Fiance team not reply from last 3 days. 

What going on i can't understand. I am feeling now that you are steeling my money. You have hold my money from last one month. 

[Abdul Rehman S]

Can i email to Elizabeth Tse-Senior Vice President of Operations?

Becuase no one update me on my payment status. Nobody providing me document of my payment.

[Avery O]

Hi Abdul, 

I'm sorry for the inconvenience this has caused you. I have followed up with the team so that they can update you with more information about your account concern.