Withdraw payment did not received

[342c24c1]

I have the upwork notification said payment withdraw to my anz bank account been processed on 20 May, but until today, I have not receved, could someone help to trace? and I can't see my full account number in my setting, how could I verify whether my account number setup is correct? 

Thanks

[JoanneP]

Hi Li, 

There is a five-day security period, after which your earnings will become available for withdrawal. You can read more about the weekly billing cycle here. You can confirm when the funds will be available to you by logging in to your account and going to Reports>Transaction History. Thank you.

[342c24c1]

Thanks for the info, but as I mentioned the withdraw has been processed on 20 May which means all such five-day security perioed already passed, after 8 days, I have not received the amount in my local bank.

And below is the transaction record in transaction history:

May 20, 2020

Withdrawal

Direct to Local Bank Transfer for xxx NZD to xxxx-0000

($xxx) $0.99

303026058

[g_vasilevski]

Hi Li,

Just to clarify the usual time frame for the funds to be loaded on your account is 2 to 5 business days. If you haven't received the funds after 8 business days let us know here, and our team will initiate a trace on your transaction. Please keep in mind that weekends are not counted as business days. Thank you.

[342c24c1]

Thanks, @Goran. I have confirmed with my local bank, they will take 24-48 business hours to process recieving oversea payment, but after 8 business working days from 20 May, I still not receive the ' Direct to Local Bank Transfer'. Please assist to investage the withdraw result and advice how do I review the bank account number I setup in my profile? I can provide the bank transaction statement in the request tobe raised.

[g_vasilevski]

Hi Li,

Today is your 8 business day, please be patient until tomorrow and if you haven't received the funds let me know here. Thank you.

[342c24c1]

@Goran, after two more days, I still not receive the withdraw, will pm you.