Withdrawal Fee

[ssbays]

I am getting paid this week for work I've done with a new client. I understand the 20 percent Upwork deduction. But a $5 withdrawal fee has also been deducted and I've never had that happen before. I have my payment deposited into my bank account, not PayPal. Can anyone explain what this withdrawal fee is?

[BojanS]

Hi Susan,

Direct deposit is usually free for all who qualify. Upwork doesn't charge fees for ACH transfers. For information please check this help article.

Thank you! 

[ssbays]

Thank you for your reply. And I've never been charged before. But this $5 came off of my earnings after the Upwork service fee resulted in my bank deposit being $5 less.  A small amount, but I need to know what it's for.

[petra_r]

You should be able to see any and all fees or charges in your transaction history.

[hough-liam]

I just had the same thing happen to me and from the responses here I still don't understand any more about why the $5 was charged 😕

[759e32fa]

Hi Liam,

Thank you for reaching out. I checked your account and could not find the $5.00 fee. Although I can see that you have a remaining balance of $5.00 on your account right now.

It looks like on your automatic payment schedule, you have $5.00 set as a reserve balance as shown here. You can edit this by going here and clicking on "Edit Schedule." Please check this article for more information.