Withdrawal Not Received

[vijay_ganesh]

Hi,

My withdrawal was processed on Dec 30 and it's Jan 10 today. I have not received it yet. I don't know  to contact customer support.

My concern here is: I will my payment or not. I would love see the expert response from Upwork on this matter.

Also, as I can see on Upwork social community, a few people are also complaining about the same.

Please check and reply me.

Thank You,

Vijaya Ganesh

[aocumen · Accepted solution]

Hi Vijaya, 

I checked your withdrawal and can see that the transaction was successful on our end. As it has been 8-business days since you made your withdrawal, I will go ahead and request the Customer Support Team to issue a trace for you. 

[vijay_ganesh]

Thx, Avery . I Just got the payment. thank you for your concern 🙂

[dmalumbe]

Hello Avery,

I effected withdrawal yesterday, Wednesday (Kenyan Time). However, 16 hours later, I have not received the payment. Please note that I use MPesa, which is quite flexible as the previous transaction took a total of 7 hours to reflect in my mobile wallet.

Kindly let me know what is going on.

Good wishes,

Duncan

[vladag]

Hi Duncan,

Thanks for posting your concern in the Community. I checked and the transaction was successful on our end. If the withdrawal still hasn't reflected on your account after 24-hours (the standard processing time for MPesa transfers), please get in touch with us so that we can initiate a trace.

[dmalumbe]

Hi Vladimir,

I confirm that it is now more than 24 hours and I have not received the money. 

Kindly effect the process you mentioned from your end.

Kind regards,

Duncan

[dmalumbe]

Hi Vladimir,

I called Mpesa and it has been sorted.

Thank you for the assistance.

Kind regards,

Duncan

[mathengemaina]

Hello Duncan,

What had happened to your payment according to Mpesa? I am asking you because I am experiencing this same problem. It has been over 40 hours since I made a withdrawal through Mpesa. My money usually shows up after an hour. I don't have my money yet. I am really worried. 

[aocumen]

Hi Duncan, 

I checked your transactions, and it looks like the withdrawal you made was reversed to your account. Please check your Transactions History page (Reports > Transactions) to see that the transaction was reversed and refunded to your account. 

[seth-a]

Please I'm facing the same problem. i have withdraw money from my upwork account on the 2nd June till today, i haven't receive payment has been processed message yet. I don't know when it will come. please help me out. 

Best Regards,

Seth

[g_vasilevski]

Hi Seth,

Please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

[seth-a]

Ok... thanks for your concern. I will wait for that