Me and my other 5 colleagues got SCAMMED by this **edited for Community Guidelines**. We were asked to do a job that happened 3 months ago! And then we received an email from support that our payment process has been restricted and there was a chargeback! This is really unfair! We did our jobs properly, we even worked all night for that and now we were asked to pay them back?! This is really frustrating and disappointing on our end! I have been with oDesk/Upwork for 8 years now!!! And never have I had a record that I am not doing my job properly and this is what I get in return???!!! THIS IS NOT FAIR AT ALL!!!
How did your other five colleagues get scammed. You are an individual freelancer.
I'm sorry to learn about your experience. I can see that a member of the Social Media Team is currently assisting you. I would recommend that you continue communicating with the team so that the team handling your case can continue assisting you more efficiently.
I will follow up with them so that they can get back to you the soonest.
Did you ever get your money? The same thing is happening to me right now and I showed proof of work and everything. Now Upwork is trying to "rebuttal" the clients bank.
How long after were you able to withdrawal your earnings? This is ridiculous.
This has Nothing to do with doing your job properly, nor does it have anything to do with the quality of your job or that your completed the job. Most likely the client even liked what you delivered and thanked you. This has everything to do with the client.
It could have been a lost or stolen card. or that the client did not have any authorization to use the card. It has everything to do with a chargeback being issued. Maybe he is a scammer, a thief, or just didn't have the right to use the card for that purpose.
A chargeback can happen anywhere. On this site, on other freelancer sites, even in the B&M Word. I myself have issued a chargeback. One for an online purchase that was defective and the seller did not want to return my money, and the other 2 for merchandise that I never bought (and was purchased in another state)
What happens is that the bank that issued the card contacts Upwork. And Upwork out of their own pocket issued that refund to the bank. Now Upwork is out of the money, so Upwork then takes the money from the freelancer. You may not like that procedure, I don't like that procedure. But that's how Upwork operates. They say..... they will pursue it. I don't know, I have never heard of anyone involved in a chargeback, either on this site or another site, ever coming back and saying they they were able to recoup the money.
What I would Love to happen is that Upwork after taking money from the freelancer, give the freelancer ALL, every single bit of information they have on the client, The clients address, bank account numbers, charge card numbers etc so that the Freelancer Who Provided the Services can go after the client. Because it was the freelancer who delivered the services and it is the freelancer who has ended up repaying. The freelancer should be able to get the information and defend themselves.
I checked, and the team is already assisting you directly regarding your concern. One of our team members will update your ticket to assist you further. Thank you!