Withdrawal issues

[rafaelm2903]

Hello,

I have past the ETA for receiving my withdrawal on my local bank and still have not received anything. I have already checked with my bank and they state they have no pending transactions on their end. I really need assistance please

[AleksandarD]

Hi Rafael,

I checked but couldn't find the transaction you are referring to. Could you please go to Reports > Transaction History and let me know the Ref ID of the transaction so that I can check and assist you further?

Thank you.

[rafaelm2903]

Hello, 

Yes it would be 304272715

[AleksandarD]

Hi Rafael,

Thanks for following up. I checked the transaction and can confirm that it was successful from our end. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.

Thank you.