May 8, 2020 01:20:00 AM by Edina S
I initiated a withdrawal to my local bank account (registered in Bosnia and Herzegovina) on Monday, May 4, but I never received the funds. I would like to initiate funds tracing. Can you please appoint me to direct contact support that is not a chatbot or community forum?
May 8, 2020 01:42:16 AM by Goran V
I can confirm that your withdrawal was successful. Please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!
May 12, 2020 02:19:40 AM by Edina S
May 12, 2020 02:32:44 AM by Goran V
Unfortunately our team can not initiate a trace at the moment. Our team will be able to trace your transaction after 8 business days (May 15) if you haven't received your funds. Thank you.