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Withdrawal not received



I initiated a withdrawal to my local bank account (registered in Bosnia and Herzegovina) on Monday, May 4, but I never received the funds. I would like to initiate funds tracing. Can you please appoint me to direct contact support that is not a chatbot or community forum? 


Thank you, 


Retired Team Member
Retired Team Member

Hi Edina,


I can confirm that your withdrawal was successful. Please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

~ Goran


I am writing to you again with a kind request to initiate tracing my funds.
I withdrew the funds last Monday, May 4, but I never received the money on
my bank account. Can you please initiate the tracing of this transaction?

Thank you, and let me know if you need any additional information from my

Edina Sehovic

Hi Edina,


Unfortunately our team can not initiate a trace at the moment. Our team will be able to trace your transaction after 8 business days (May 15) if you haven't received your funds. Thank you.

~ Goran
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