Withdrawal not yet credited

[cheid-manguera]

Hi. I made a withdrawal request last May 19. Until today, I have not received the funds in my local bank.

[JoanneP]

Hi Ferdine Clarice,

For direct to local bank transfers, it may take 4-5 business days before the funds are reflected in your account. If after 8 business days, the funds are still not in your account, please let us know so we can initiate a trace for you. Thank you.

[cheid-manguera]

Hello, it has been 8 days already. Please trace. Thanks.

[JoanneP]

Hi Ferdine Clarice,

Please note that this doesn't include weekends. If after 8 business days, the funds are still not in your account, please let us know. Thank you!

[cheid-manguera]

Hello, it has been 8 days already. Please trace my withdrawal.

[JoanneP]

Hi Ferdine Clarice,

I shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!