Feb 23, 2021 10:30:43 PM by Eric M
I submitted a payment request which was processed arroung 5 hrs ago . On confirmation the transaction was processed but amount not recieved. Contacting Mpesa customer care the transaction was processed but amount indicated is 0.
Feb 23, 2021 11:36:23 PM by Joanne P
Hi Eric,
I checked, and I can see that you have already submitted a support ticket to our team. One of our agents will update your ticket and assist you further.
Feb 24, 2021 10:51:31 PM by Joanne P
Hi Eric,
I checked, and I'd like to confirm that our team is already checking this for you. One of our agents will update your ticket number: 31066045 to assist you further.