Withdrawl on hold for additional review?

[#1]

Hey,

I just wanted to express my feelings about 'Withdrawal is on hold' as I dont see anything else I can do.

So I had bills to cover today, so I told my clients to pay me on 15th, as its fixed-price contract the money would be proccessed on 20th. Well what a shockar to find out that half of the money will be available tomorrow (no big deal but it said 20th in the report section for 4 days), so I contact UW support to atleast get an information on why is it taking a day longer for the other half (it was payed as a bonus and it was billed on 16th apperantly no worries). When I tried to withdrawal frist half that is aavailable, my my what a shocker:

*Your payment is on hold for further review*

And in the email among others it says : If you don't hear back from us within 2 business days.

REALLY? 2 DAYS?

Thanks for rewarding all my hard work I did trough Upwork with electricity being cut.

Cheers!

[#2]

Solved! 

[#3]

Hello, how long did it take you to get your Money? 

[#4]

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@Petar A wrote:

1) *Your payment is on hold for further review*

2) ... rewarding all my hard work I did trough Upwork with electricity being cut.

Cheers!

---

1) This means there is a possible discrepancy. Is your withdrawal method in your own legal name which is the same as your registered Upwork name?

The last person who had this problem had been using his father's Payoneer card to withdraw...

2) If you leave it to the last second to pay your electricity bill before having it cut off that is incredibly careless and bad planning... As a freelancer I would rather not eat than have power and / or Internet cut off. No power - no work...

[#5]

Nope, everything in my name, Payoneer and Upwork.

Regarding not eating and paying the internet and power bills ~ Exactly the same, I never had any issues with Upwork before, and thats exactly why I timed the milestones perfectly but while we make plans I guess universe laughs at us 🙂

Thanks for your replay

[#6]

I have a same issue right now " Your payment of $**  via Direct to Local Bank Transfer account is currently on hold for additional review."

Please help with that issue

Regards

Porkodi

[#7]

Porkodi, what I did is I contacted Upwork support, the agent escalated my request to a department that does the review to speed up the proccess. I guess you can try the same.
Best regards

[#8]

Okay thanks peter. i already escalated. But i dont know why it happens. really frustrated

[#9]

I hope it won't happen tomorrow for my next withdrawal hahaha 🙂
On why it happenes no idea I'd like to hear an explanation too.

[#10]

I am also facing the same problem. 

[#11]

Hi Fahad,

One of our team members will contact you soon and assist you further.

[#12]

Hehe its all good now, they released the payment :))
Thanks for replaying on my post guys ! 🙂

[#13]

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@Petar A wrote:

Hehe its all good now, they released the payment :))
Thanks for replaying on my post guys ! 🙂

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 Great news 🙂 You'll have power after all 🙂

[#14]

Hello,

I have the same probleme and I am Newfreelancer I need urgently my money but I do not found any issue i have contact the support and I am waiting very sad 

[#15]

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@Stefan T wrote:

Can anyone explane me why is my payment on hold? This is the third time that I want to transfer earnings to payoneer account. First two time I didn't have this problem.

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 Your Payoneer account is in your name and all the details match the details on your Upwork account?

[#16]

Yes, all the details match the details on my Upwork account.

[#17]

Hello

When I try for the first time to transfert 10 dollars to my account I received this mess "Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us." also I received another in my email ".We may need to verify some of your identify information and if so,.. if so, a member of our identity verification team wil reach reach out to you within a business day via email to assist you. Once the review is completed successfully, we will process your transaction. If you don't hear back from us within 2 business days, please 

Just before it I added my paypal account so Is it a problem.?

Thank you

[#18]

Hi Ghania,

Please respond back to the ticket that was sent to your email. Once it's completed, your request will then be processed. Thanks.

[#19]

Hello Thank you but I do not understand which email are you speaking about because I did not received email before 

Help please it is urgent for me 

Kind regards

[#20]

 Hello

Thanks but which email are you speaking about ,before this email I did not received any email from upworkand I have contacted support but I did not have a response

please help

kind regards

[#21]

Hi Ghania, You have submitted a ticket in regards to your concern. Please kindly wait for an update or response from one of our team member. Thanks.

[#22]

@Jo-An B

Thanks for your reply, any news regarding our main issue here ?

"Withdrawl on hold for additional review" that happened for regular user on regular payment to regular accounts?

[#23]

Hello Community members. 

I have also received "Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us." also I received another in my email ".We may need to verify some of your identify information and if so,.. if so, a member of our identity verification team wil reach reach out to you within a business day via email to assist you." notification when I transfer my earnings to my payoneer account. Please help me with that issue. 

Thanks. 

[#24]

Hi Naimat, There was already a ticket submitted on your end. Please wait for a response from one of our team member. Thanks.

[#25]

Ok I will wait and I know upwork has a great customer support. they support me every time when I need help and support. I really appreciate. 

Thanks. 

[#26]

Hi Jo-An, can you check the status of my issue and can you help me to submit my ticket? I'll appreciate it thanks