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Withdrawl on hold for additional review?

r0p3
Ace Contributor

Hey,

I just wanted to express my feelings about 'Withdrawal is on hold' as I dont see anything else I can do.

 

So I had bills to cover today, so I told my clients to pay me on 15th, as its fixed-price contract the money would be proccessed on 20th. Well what a shockar to find out that half of the money will be available tomorrow (no big deal but it said 20th in the report section for 4 days), so I contact UW support to atleast get an information on why is it taking a day longer for the other half (it was payed as a bonus and it was billed on 16th apperantly no worries). When I tried to withdrawal frist half that is aavailable, my my what a shocker:

 

*Your payment is on hold for further review*

 

 

 

And in the email among others it says : If you don't hear back from us within 2 business days.

 


REALLY? 2 DAYS?

 

Thanks for rewarding all my hard work I did trough Upwork with electricity being cut.

Cheers!

ACCEPTED SOLUTION
imakeinternet
Community Leader

Hi Petar,  Unfortunately Upwork does not take in to consideration your personal problems when transfering money.  These rules are in place to prevent fraud and abuse and to ensure trust worthiness of the company.  Patience is key here.

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216 REPLIES 216
hsumaria
Active

"We may need to verify some of your identify information and if so, a member of our identity verification team will reach out to you within a business day via email to assist you. Once the review is completed successfully, we will process your transaction. If you don't hear back from us within 2 business days, please contact support."

 

I got this message just now when I tried to withdraw my earnings in upwork. This truly bugs me, why do I need to be verified? I had been using Upwork for years now. Why am I seeing this?

 

I need to get my funds asap so I can use it to further my work, its work related so need this resolved today if possible.

 

Will I post my reference # as given in my email?

 

Sincerely,

 

Hizon Sumaria

 

Hi Hizon,

 

I just chatted with an agent and she said that is a system-wide process update for additional security.  Here's what she said: "Upwork has recently upgraded its system. Release of freelancer withdrawals currently requires manual review. The review should take 24 hours or less. But we are working to automate this process at the soonest."

 

I guess patience is key here.

 

Best,

Jim Gonzales

I've got the same answer from the support team so we just need to wait and see what happens.

Yes, good news is I just got payment confirmation on my withdrawal around 5 minutes ago. So less than 24 hrs review is very much true.

Congrats on you. Been an hour now, still none on my part.

I just hope they would. Still waiting for an email or notification of sorts from them, currently none atm, just you guys. I've been verified here in oDesk/Upwork years ago, I just hope I don't have to do the same process again as it was a very tedious task meeting the verified status.

I don't think you will need to go through the verification process again.  Let's just wait and be patient. I'm very sure Upwork is doing their best to make this process much faster moving forward.

Hi,
I got the same mail from upwork 30 minutes ago.
And just now they processed my payment. 🙂 Thanks upwork.
drodelas
Active

Hi,

 

I requested payment today at 8am my time, I didn't receive any confirmation, nothing on my notification. Not even in my email. Nothing's reflecting on my Payoneer account. Please help, I need to pay my bills.

 

Thank you,

Dune R.

falcepatic
Active

Please someone help me,  after I tried to withdraw my available balance today, upwork prompt me of "Your payment is on hold for further review" and the my balance is suddenly gone.

Why is this happening? can someone please help me get back my available balance and withdraw it?

Hi Joseph!

 

I have the same problem. I withdrew payment a few hours ago and Upwork sent me the same email.

 

I've had the opportunity to chat with customer support about this, and here's what they said:

"Please be advised that Upwork has recently upgraded its system. Release of freelancer withdrawals currently requires manual review. The review should take 24 hours or less. But we are working to automate this process at the soonest. Let us know if the withdrawal is not released within 24 hours or if you do not receive a message."

 

So in other words, it's a system update thing:)

 

Also, after an hour, I received the "Payment Confirmation" email, and asked CS about this. They also said that upon receiving this email, it means your account is clear and payment will arrive soon!

drodelas
Active

Hi,

 

Just waited for a few hours & I got a confirmation email. I can see the payment reflecting on my Payoneer account. Whoever worked out on this, thank you so much, you helped alot. 

 

Sincerely,

Dune R.

Hi Dune,


After you have tried to withdraw and prompt with "payment hold for further review" is your available balance have gone? like mine..

I have the same as you.  I got the notice the withdrawal is on hold but now the money does not appear in my uowork account.  It looks like a withdrawal was made and now my account balance is 0.  That is not cool.  

 

Looks like several of us are having the same problem! 

khansohrabali
Active

Hi,

 

 

Unfortunately, your payment of $242.80 via ACH bank account Ref# 164157214 is currently on hold for additional review. We may need to verify some of your identify information and if so, a member of our identity verification team will reach out to you within a business day via email to assist you. Once the review is completed successfully, we will process your transaction. If you don't hear back from us within 2 business days, please contact support.

 

Upwork live chat support and also tickets services are also not working.

 

What should i do?

 

Thanks,

Sohrab
**edited for Community Guidelines**

Hi Sohrab, 

 

I checked your account and it looks like the withdrawal was processed and is successful on our end. Let us know if you will be needing our assistance further.


~ Avery
Upwork
3ctechnologies
Community Leader

I just tried a transaction and received a message as my transfer is on hold for additional review.Can some one assist me please as i havent voilated any Upwork terms..So, why is this the case?

Hi Muhammad, 


Please refer to the information sent to you regarding the hold on the withdrawal you made for more information.


~ Avery
Upwork

ok, Thanks for the response ..So, as per email,i should wait for atleast 1 busines day..

 

I will do that and hope everythign would be fine.

Hi everyone,

 

Ok so I have the same withdrawal issue but the problem is that in 12 hours I didn't got any email to tell me at least that the payment is in review. I only got the message from my Upwork account.

I'm ready to wait up to 24 hours or even more but I see most of the people here are having their problem fixed in 1-2 hours so I guess waiting 12 hours like me is already too much.

Is this going to happen every time I withdraw money from Upwork?

 

Maybe someone can take a look what is happening with my transaction.

 

One email from Upwork before this new rule was added could have been helpful. We should all know what is going on and avoid losing our time asking questions.

 

Have a nice day!

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