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Withdrawl on hold for additional review?

r0p3
Ace Contributor

Hey,

I just wanted to express my feelings about 'Withdrawal is on hold' as I dont see anything else I can do.

 

So I had bills to cover today, so I told my clients to pay me on 15th, as its fixed-price contract the money would be proccessed on 20th. Well what a shockar to find out that half of the money will be available tomorrow (no big deal but it said 20th in the report section for 4 days), so I contact UW support to atleast get an information on why is it taking a day longer for the other half (it was payed as a bonus and it was billed on 16th apperantly no worries). When I tried to withdrawal frist half that is aavailable, my my what a shocker:

 

*Your payment is on hold for further review*

 

 

 

And in the email among others it says : If you don't hear back from us within 2 business days.

 


REALLY? 2 DAYS?

 

Thanks for rewarding all my hard work I did trough Upwork with electricity being cut.

Cheers!

ACCEPTED SOLUTION
imakeinternet
Community Leader

Hi Petar,  Unfortunately Upwork does not take in to consideration your personal problems when transfering money.  These rules are in place to prevent fraud and abuse and to ensure trust worthiness of the company.  Patience is key here.

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216 REPLIES 216
r0p3
Ace Contributor

Yes! However untill the main issue is solved by UW staff, you might find yourself being on hold for next withdrawal eventhough you passed the initial review as this seems to be an application bug rather than an real issue related to withdrawals.
Hope this helped you,

Best regards

Same thing happened to me today , I am using same account for withdrawals , I have done hundreds of withdrawl in same account and now UW wants to review . doesn't make sense to me.

My issue resolved , Payment recieved. thanks Upwork

jeannemeets
Active

I have been on Upwork for several years and have used the same bank account to withdraw funds without incident. Today I tried to withdraw my earnings, but I received an email saying my "payment is on hold until further review." My account is verified. My banking info matches my Upwork info. This is the first time this happened.

 

I have already submitted a ticket (no response yet) and I have seen another thread of people with the same issue which makes me think it could just be a glitch. But so far, no one has been able to tell me if this is a system issue or if it is something I should be worried about. I have been panicking for the better part of the day, and I would really appreciate a clear response and not just the standard copy-paste responses I've been seeing.

 

This is really quite urgent, and I just want to know what is happening. Is there a way to please put a rush on getting my ticket solved?

Hi Jeanne,

This is not a glitch, this is due to legal regulations Upwork needs to comply with. The review will be completed shortly and the payment will be processed within one business day as usual.
I have already escalated your concern to our team.

~ Goran
Upwork

I disagree, it has nothing to do with real concern. Proof for this is that my money was on hold 2 days in a row. So yes, I think this is bugged feature of the application = a glitch.

My issue has not yet been resolved, but I have to agree with Petar. The volume of people experiencing the issue over the span of just a few days is an indication of a larger problem -- especially if most of these people have had no issues with their account in the past.

Hi Upworkers! Thought I’d join this thread after my stressful morning of receiving the same issue and for now it is resolved thanks to the helpful UW support team - however there is still no proper explanation as to why this is suddenly happening and not just to a few freelancers but to a lot of us. It is concerning as most of us rely on upwork as our only income for the hard work we produce for our trusted clients. I simply want answers that provide legitimate information as to why this is happening suddenly. 

 

Also has anyone else been told that this payment hold will happen EVERY time you withdraw funds to your bank account? I am worried that my payment from now on will always be delayed and I don’t expect to have to always raise the issue by opening a ticket and contacting support. That’s why I need an explanation. Why should it happen to experienced freelancers who have received payment multiple times and have regular clients who pay them on time? 

 

And yes, I’ve been told that UW is adhering to the US government guidelines but I still don’t understand why we should have our accounts reviewed again and again every time we withdraw funds. It makes no sense to me. 

It happened to me again.  Why is this happening everytime I make a withdrawal? 

 

Hey Samantha, when it happened to you again did you have to contact support for the issue to be resolved again or did you wait for your payment to process and how long did it take? 


@Lisa D wrote:

Hey Samantha, when it happened to you again did you have to contact support for the issue to be resolved again or did you wait for your payment to process and how long did it take? 


I opened another ticket and it isn't resolved yet.

 

This is getting very annoying. 

Hello Samantha,

 

I'm sorry for the inconvenience. I also made a follow up on your ticket. Our representative will reach out to you shortly.


Untitled

Hello Lisa,

 

We're sorry for the inconvenience this process have caused you. I just checked your account and I could see that you responded to our representative regarding this. I will make a follow up to your ticket. Our team representative will reach out to you shortly. Thank you.


Untitled

No worries and thank you, Ryan! I really do appreciate all the effort from the support team. 

Ryan, it also happened to me again. I reopened my previous ticket from my last transaction. Should I have opened a new ticket?

Hello Samantha,

 

Unfortunately, this process will occur every time you make a payment. Freelancers who withdraw their funds from their account will be on hold for a couple of hours only and funds will be released after that. We understand how important to receive your payment on time and please accept our sincere apology for the inconvenience this has caused you. All your concerns regarding the same issue will be responded in the ticket. You won't have to create a new one. Thank you.


Untitled
This will happen every time we withdraw from now on? What did we do to trigger this? Is this the new process for ALL Upwork accounts and withdrawals? I really don't want to have to go through the stress of having to file ticket after ticket just to get the money I worked hard for.

@Jeanne M wrote:
 I really don't want to have to go through the stress of having to file ticket after ticket just to get the money I worked hard for.

 No need, it will get done without you doing anything.

 

@Ryan C wrote:
Freelancers who withdraw their funds from their account will be on hold for a couple of hours only

 What, ALL freelancers??? When did that change from "within a business day" to "a couple of hours only?"

Hi Petra, 


I would like to clarify that this not affect all freelancers. At this time, it will only affect certain freelancers' withdrawals with delays that will only be for a few hours.


~ Avery
Upwork

@Petra R wrote:

 What, ALL freelancers??? When did that change from "within a business day" to "a couple of hours only?"

 It isn't all freelancers. It is apparently all freelancers with suspicious names. I am in that category thanks to my Finnish grandfather that I inherited my last name from. A rep explained that last name is on a list of people Americans possibly can't do business with. So Upwork apparently has to confirm I am not on of those people every time I withdraw money.  I guess it is what it is. 

 

I feel bad because yesterday I questioned a community member who posted the same thing. It sounded crazy to me at the time, but I was just told the same thing. 

I have another question. I was told that the hold has been lifted and that my payment would be processed, but I still haven't received the "your payment is being processed" email I usually get after the payment confirmation email.

Freelancers who have already had their funds released - did you still receive the "payment is being processed" email, or did your funds just appear in your bank account after they lifted the hold?

Thanks!
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