Withdrawn by you: Job application is cancelled by Upwork

[#1]

I just found out that my 3(first) proposals were withdrawn with status "Withdrawn by you: Job application is cancelled by Upwork" and i don't quite understand what that supposed to mean, does anyone know?

[#2]

Hi Vladimir 

I have the same issue as Monika. I would like to know why I can’t see any of my submitted proposals? I would like to have all my Connects back or get the job I have submitted if it is not late. 

Looking forward to hearing from you 

Best regards,

Uliana 

[#3]

Hi Uliana,

I see that the team has responded to the support ticket you raised here with more information about your proposals and Connects concerns. You may visit your ticket on this page and in your email to review this information.

[#4]

Hi Admins,

This is a really tough thread for everyone. Following up on my situation:

• My bids were spontaneously withdrawn. It wasn't an ID verification issue. 
• I still don't have my credits back.
• I also lost out on a client interview.
• And the pitching/success average have still not been adjusted.
• And I still have heard nothing from tech support.

What's happening? What can we expect? Is the root issue fixed? How will we be remedied for what we lost? 

People are, clearly, very confused and put off by this. We're hoping to hear from the team. 

[#5]

Hi RuDee,

We apologize for the inconvenience and angst withdrawing your active proposals and cancelling your interview has caused you. Our team will follow up with you directly soon and issue courtesy Connects as replacement for the ones used for the affected proposals.

The fix for this issue should be implemented soon, we'll follow up with an update once we receive a confirmation from our team that it has been resolved.

[#6]

Like everyone else here, some of my proposals were randomly withdrawn due to this technical glitch. The sad part is, this is not only costing people connects but TIME AND MONEY. Example: on at least one of those proposals I created a sample specifically for that proposal... proposals take time! No doubt some people lost jobs they would have been offered. A reimbursement of connects really isn't enough in this situation.

[#7]

This issue hasnt been fixed yet, lost 6 opportunities because of this withdrawal bug and haven't received the connects back

[#8]

Update: They gave me back half of the lost connects and haven't addressed the lost job at all.  

[#9]

I received an email from Upwork at 7:27am that I needed to verify my profile/identity via a brief video chat.  Immediately thereafter, ALL of my 10 pending proposals were marked "Withdrawn by You" when I did no such thing.  I chatted with Upwork at around 9:30am which took all of 30 seconds and then I was told "Sorry, we can't do anything about the withdrawals."

How is this remotely a good idea?  This is punishing the freelancers that properly follow the rules, and now I either look like an idiot because I have to resubmit my proposals or I've missed out on opportunities.  Either way, not great for Upwork's customer service.  I can understand doing this to someone suspected of fraud, but this was billed as a "Oh, just randomly verifying profiles, no big deal" process.

Who would come up with such a terrible verification process?  Has anyone else experienced the same thing?  

Thanks,
Mike

[#10]

Hi Mike,

Proposals can get withdrawn due to account holds. A technical issue that causes for some proposals to be withdrawn because of the video verification process is currently being fixed. 

We'll have somebody follow up with you regarding the withdrawn proposals.

Sorry about the inconvenience.

[#11]

Hi Rupesh,

One of our agents will contact you directly and assist you with this issue.

[#12]

Well... Upwork moved all my proposals to the archived folder and I'm not even able to submit a new proposal for a Job Post I was very interested in... 

[#13]

All,

This issue has been fixed and proposals shouldn't be withdrawn automatically for freelancers who are requested to complete profile verification going forward.

Thank you for your patience.

[#14]

---

@Valeria K wrote:

All,

This issue has been fixed and proposals shouldn't be withdrawn automatically for freelancers who are requested to complete profile verification going forward.

Thank you for your patience.

---

 Mine were withdrawn.

I got the following message:

Congratulations! Your identification has been reviewed and accepted. 
Thanks for helping us maintain a trusted workplace for all. 
You can now submit proposals. If you need tips on getting started, check out A Freelancer's Guide to Upwork.

BUT MY ACCOUNT IS STILL SUSPENDED

I already submitted a ticket and I asked them to review my account, I also asked them if I would get my connects back, but they did not answer my question....

Do I need to submit a new ticket since the one I submitted is about my Identity verification?

Thanks.

[#15]

Hi Carlos,

I see your verification submission has just been approved. The team will process it further and update you about the status of your account shortly. We'll also address the issue with connects directly via the ticket.

Thanks.

[#16]

---

@Valeria K wrote:

All,

This issue has been fixed and proposals shouldn't be withdrawn automatically for freelancers who are requested to complete profile verification going forward.

Thank you for your patience.

---

Just breaking protocol by bumping this, Valeria—in case anyone missed that (possible implementation bugs not withstanding) Upwork has Done The Right Thing. 

Thanks to the team!

[#17]

My lost job and connects have still not been addressed, waiting for anyone from support to contact me but they don't seem to care.

As a paid member, those connects cost me money.  I have a message from a client saying she was about to hire me when I withdrew from the job, which also cost me money.  No contact from support.  Has anyone got a satisfactory answer from Upwork on your losses?

Monika 

[#18]

Monica,

I checked and see that the team contacted you about the issue on September 25. You can see the ticket on this page. You can also see the credit in your Connects History.

[#19]

Hello, five (5) of my proposals were withdrawn because it was canceled by Upwork.

My account was briefly suspended last night because I accidentally removed my primary billing method. It was resolved within hours, but my proposals weren't able to survive the suspension (lol). 

Please let me know if you can reactivate the proposals, or at least return my connects (I bought them, because I didn't receive my 10 free connects.).

[#20]

**Edited**

Hi Ross,

Thank you for reaching out to us. Generally, we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. This usually takes 24-48 hours to reflect on your account. If it has been more than 48 hours, please let us know so we can further assist you.

In this case, I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#21]

Client created a job and sent an invite to me and a few other freelancers to choose from. I applied and sent clients samples of my work.But then my acc ount was hold, and  after identiy verifiyng, this job and all other submitted proposals was marked: "Withdrawn: Job application is cancelled by Upwork".

So, I have question, does the customer now see my offer, or the messages and attached files i was send to him before my account was frozen?