Work Diary Bug

[shivafernandes]

I've tried to open up my Work Diary today on the mobile app: It gave me a error message and didn't allow to me proceed.
Then I came back to my Computer and my contract shows no hours logged in "Last activity 7 days ago"... Which is weird because I did log earlier on this week.

Then I tried to log in the hours again and got the message that these hours were already logged.

What can I do?

[AveryO]

Hi Shiva, 

Could you please confirm the Contract ID of the contract you're referring to so that our team can assist you further?

[shivafernandes]

Hello Avery, of course
This is the ID: 28280138

Thank you so much!

PS: The bug on the Android App is general, it doesn't show the Work Diary/Contracts at all, instead it gives me a message telling me that this is only available for freelancers and not clients (I don't have a client account)

[PradeepH]

Hi Shiva,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[shivafernandes]

Thank you Pradeep. I will be waiting then!

Not sure if it's related but I also didn't get the
"The work week has ended, and your weekly summary is available for review"

Notification this Sunday, just checked.

[PradeepH · Accepted solution]

Thank you for your message, Shiva. I see that the support team has already reached you. Feel free to share this as well so that they can consider that as well while assisting you.

Thank you,

Pradeep

[shivafernandes]

The issue was solved, thanks!

[PradeepH]

Glad to hear that the issue is resolved. Feel free to message us if you need any other assistance.

Thank you,

Pradeep