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Work Diary screenshot problem

0d9d3787
Active Member
Ajay K Member Since: Aug 27, 2020
1 of 7

The work diary takes screenshot only of my wall paper and none of the work I do is being recorded. I've already given access to it under privacy settings. Does anyone else face a similar issue? How can this be solved? 

florydev
Community Guru
Mark F Member Since: Jul 10, 2018
2 of 7

Do you have two monitors by chance?  I know there is a setting to show both monitors but I don't remember if it has one to pick a monitor.

0d9d3787
Active Member
Ajay K Member Since: Aug 27, 2020
3 of 7
No. Use a MacBook pro. So just a single screen. I even tried switching the
option to active screen. The problem is still the same.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 7

Hi Ajay,

 

Could you, please refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them? 

~ Bojan
Upwork
0d9d3787
Active Member
Ajay K Member Since: Aug 27, 2020
5 of 7
Yes. I've done everything that is mentioned there and the problem hasn't
been solved.
0d9d3787
Active Member
Ajay K Member Since: Aug 27, 2020
6 of 7

Thank you for the response Bojan. I already gave all the necessary permissions through the privacy settings. The problem is still there. Is there anything else I can do? 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 7

Hi Ajay,

 

Could you please report this issue following the ''How do I report a problem?'' section of the previously shared troubleshooting guide?  Once you do our team will assist you directly.

~ Bojan
Upwork
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