🐈 Community
» Forums » Freelancers » Work dairy not tracking time .it's only takin...
Page options
maheshgunt
Community Member

Work dairy not tracking time .it's only taking screenshots

 
6 REPLIES 6
aocumen
Community Manager
Community Manager

Hi Mahesh, 

Could you please clarify your concern? Is the number of hours tracked not updating on your Desktop App? Could you please stop the time-tracking, and turn it on again to see if this should refresh the number of hours tracked your app?


~ Avery
Upwork

Yes.Number of hours tracked not updated.I stopped and started again, Also
tried restarting machine as well.Nothing works If this is the case I won't
get paid as manual time is not allowed by my client.Could someone help

Hi Mahesh,

 

Could you please submit a ticket directly from the app so that our team can investigate it further? To do this click on the Settings Cog > Support & Feedback. Thank you.

~ Goran
Upwork

I don't see such option, sorry could you please tell me are you talking
about mobile app? or desktop and details which will help to raise a support
ticket.Thanks

Hi Mahesh,

 

I`m referring to the Desktop app because you`ve mentioned that you`re having problems with it. Please refer to the section "How do I report a problem" in this Help Article and follow the instructions listed there. Thank you.

~ Goran
Upwork
prestonhunter
Community Member

Mahesh, are you actively doing work on the computer? With regular mouse and keyboard activity? Or are you simply starting the time and coming back later to "clock out"?

 

I suspect that it is working fine, but that you don't know some things about how it works. It is not a "time clock."

Latest Articles
Upcoming Events
Featured Topics
Learning Paths