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Michelle's avatar
Michelle W Community Member

Work in Progress is not working--- showing ZERO--- and I'm working-- But I think it's still tracking

Work in Progress is not working--- it's showing ZERO for EVERYTHING--- and I'm clearly working, but it seems to still be tracking my hours. Very strange. Never had this problem before.
I have logged out and logged back in--- still didn't fix the issue.
I have not restarted my laptop--- that's my next "go-to".
Is there a known issue going on with this Work in Progress "bug"?
Please assist.
thank you!

ACCEPTED SOLUTION
Avery's avatar
Avery O Community Manager

Hi everyone, 

This issue is resolved. Please clear your browser's cookies before reaccessing the page. If it still happens after basic troubleshooting steps (clearing your cookies or using a different browser), please let us know, and our team will assist you further.


~ Avery

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32 REPLIES 32
Jonathan's avatar
Jonathan E Community Member

Hello there, same issue here, my work in progress zero also. I don't know why. Can anyone knows the issue? thanks.

Marifel Joyce's avatar
Marifel Joyce S Community Member

Same question here, looking forward to informative response. Thanks!

Marc's avatar
Marc C Community Member

Maybe it is because the week just started?

Stevan's avatar
Stevan G Community Member

Then why it is not in - In review tab?

Cong's avatar
Cong D Community Member

Me too! looking forward to informative response. Thanks

Glen's avatar
Glen A Community Member

It seems that there is an issue on my Upwork Report Section. Values are zeros in In review and Work in progress wherein should have values. Please confirm. Thank you!

Cassidy's avatar
Cassidy D Community Member

Yes there is a known issue and Upwork was notified. I just realized this as well.

https://community.upwork.com/t5/Freelancers/Work-in-Progress-is-not-working-showing-ZERO-and-I-m-wor...

Denis's avatar
Denis S Community Member

 
Cassidy's avatar
Cassidy D Community Member

There is a known issue happening and Upwork was notified. I just realized the same problem as well.

https://community.upwork.com/t5/Freelancers/Work-in-Progress-is-not-working-showing-ZERO-and-I-m-wor...

Jennifer's avatar
Jennifer H Community Member

Hi! I cannot see my recent payments and active contracts on the "Report" section as always. I can only see the "available" payments, but nothing more. I had the work in progress for this week still pending but I noticed that this balance (work in progress) and "in review" is in $0, how can I get it back? I can see them even in the weekly summary but not in my balance... Of course either is in "available" section... Thank you!

Wilfred Kryz's avatar
Wilfred Kryz R Community Member

Same issue here. Looking forward for more response on this.

Oleksandr's avatar
Oleksandr K Community Member

The same. But I just received a Weekly summary, seems like the information there is correct.

Oleksandr's avatar
Oleksandr K Community Member

I can't see information about my earnings on the previous week (21-27th of February) also I can't find tracked time in my work diary even for today, but I was tracking the time. And actually, I believe that it should be more than 1 hour already on the contract I'm speaking about.

Trishia Mae's avatar
Trishia Mae R Community Member

I have the same concern as you. I literally panicked since yesterday there's still $ 96 in my work in progress, but now it became $0. So I do not know what happened.

Mark Erick's avatar
Mark Erick R Community Member

ramosm691_0-1646009333154.png

 

Hello, I just checked the overview because the cutoff just passed but the payment amount on my Work in Progress and In Review tab has gone.

 

Please help.

 

Maria's avatar
Maria R Community Member

I am having the same problem.

Lisa's avatar
Lisa B Community Member

Happened to me, too.  Just talked to Support in chat and she said it's a known issue and the engineers are working on fixing it.

Mark Erick's avatar
Mark Erick R Community Member

Ok, thanks for letting me know. They should have informed us regarding this since we're talking about our hard-earned money. It will really make us panicked knowing that our pay has gone.

Lisa's avatar
Lisa B Community Member

I share your initial panic.  But it seems to have just happened around an hour ago when the work week ended.  So they're just finding out about it.

 

Take a screen shot of each job that shows on your time tracker just to be on the safe side. 

Bea's avatar
Bea M Community Member

Thanks! Upwork emails weekly summary too so be sure to download it also.

ahmed's avatar
ahmed e Community Member

I have the same thing, in review has disappear plus the recorded work time does not added to the work progress

Cassidy's avatar
Cassidy D Community Member

Yes, just noticed I have the same issue. Uh-oh!

Avery's avatar
Avery O Community Manager

Thank you for flagging this here, everyone. 

Please know that this is a known issue and our engineers are working to resolve it soon. Our team will update this thread once we have more information. 


~ Avery
Michelle's avatar
Michelle W Community Member

Thank you, Avery! Much appreciated! ☺️