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Worried about "Clients who would recommend you"

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Tuhin H Member Since: Dec 19, 2017
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Hello Upwork Community! 


I see my past clients didn't recommend me, and  the percentage has changed from 75% to 71%.  How much do you think this will affect my account? Can it lead to account suspension? I am worried about it. ( I am a student, only doing this full-time, but with great responsibility )

Thank you in advance,

Tuhin

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Jennifer R Member Since: Sep 15, 2017
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Tuhin H wrote:

Hello Upwork Community! 


I see my past clients didn't recommend me, and  the percentage has changed from 75% to 71%.  How much do you think this will affect my account? Can it lead to account suspension? I am worried about it. ( I am a student, only doing this full-time, but with great responsibility )

Thank you in advance,

Tuhin


Your JSS will go down and if the public feedback is also very poor you will run into serious trouble finding new jobs. Don't worry about suspension at this point,but do take some time to reconsider your services.

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Tuhin H Member Since: Dec 19, 2017
3 of 5

Okay. Thank you very much, Jennifer!

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John B Member Since: Aug 20, 2015
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I consistenly recommend engaging a professional consulting tactic sometimes referred to as an "end of project" call.  In this tactic, the freelancer specifically schedules a video conference call to review deliverables, ask "what went right in the project" and ask for feedback on "what might have gone better for you".

The psychology is sound. It provides hiring clients the opportunity to "have their say".  Then they feel like they have been listened to in a serious, business-process-driven mindset.  From there, I remind the client my JSS is a valuable asset to me, and request they take a moment to end the work on the system and leave the rating they feel appropriate.

**Edited for Community Guidelines**

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Tuhin H Member Since: Dec 19, 2017
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Thanks Sir John.

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